Gaming Host

2 weeks ago

Newcastle, New South Wales, Australia Wests Group Full time

**About us**

The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. **Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation
- 5 days Wellbeing Leave - proactively manage your wellbeing
- Flexible work option
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- 40% discount off meals for club employees
- 25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations

**About the position**

Our Gaming team play an important part to our Club operations. As the Gaming Host you will be responsible for staff supervision and overall day-to-day operations of the gaming floor. The key focus of the Gaming Host is to provide extraordinary customer service and exceptional experiences to our valued members and guests. Fundamental accountabilities include;
- Provide extraordinary customer service to our members and guests
- Gaming machine service, reset payout jackpot wins
- Drink orders and delivery to machines
- Facilitate training to new staff
- Provide training and mentoring to develop team members
- Promote positive and supportive team culture
- Ensure compliance to Registered Clubs Act, Liquor Act, ILGR Regulations and Gaming Machine Act.
- A proven ability to resolve gaming disputes & complaints for e.g. stolen tickets
- Operation of Tab and Keno terminals
- Cleaning of work station and equipment
- Operation of tills and cash handling
- Collect glasses from the floor and return to bar areas for cleaning

This Full Time opportunity will require availability across a 7 day rotating roster. As this position is key during peak periods for our venues, shifts are rostered across full operational hours of our gaming floor. Gaming operations run from 10am through to early hours of the morning.

**Certifications required: RSA, RCG, Tab Basics Certification**

**About you**

Bringing your enthusiasm for delivering high quality service, you enjoy offering a unique experience to enhance the overall entertainment experience for our VIP members and guests. With an eye for detail, accuracy and compliance to the NSW liquor and gaming legislation is one of your top priorities. Leading by example your passion to mentor and develop your team develops a high performing team culture. You have strong gaming experience and can demonstrate knowledge and understanding of compliance to government and club regulations. Your character exhibits honesty and integrity as your key values.

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