Itc Coordinator

**MacKillop excited to be expanding their programs in Newcastle and Hunter regions of NSW and is therefore seeking an experienced ITC Coordinator.**

**This is an ongoing Full-Time opportunity within the Permanency support program in the Hunter and reports to the Regional Manager.**

**Position Purpose**

The Intensive Therapeutic Care Coordinator is responsible for coordinating MacKillop's Intensive Therapeutic Care (ITC) services - including ITC Homes and ITC Casework - across the Newcastle Hub (Hunter Central Coast District).

ITC supports children and young people with high and complex needs who require specialised and intensive therapeutic supports.

The ITC Coordinator works closely with the Director, Regional Manager, Therapeutic Specialists, House Mangers, Caseworkers and Therapeutic Youth Workers to provide high quality therapeutic residential care that supports young people to heal from their trauma and achieve their full potential.

The ITC Coordinator reports to the PSP Regional Manager, supervises ITC House Managers and Caseworkers, and is a member of the Regional Leadership Team.

The Newcastle Hub is a new location for MacKillop. The ITC Coordinator will work closely with the Director, Regional Manager and key internal and external stakeholders to establish the ITC program. The focus will initially be on establishing new ITC Homes.

**Primary objectives**

The ITC Coordinator is responsible for the delivery of high quality therapeutic residential care and casework services that deliver positive outcomes for children, young people and their families within a trauma informed therapeutic practice framework.

The ITC Coordinator provides leadership, support, supervision and development of ITC House Managers and Caseworkers ensuring services reflect MacKillop's values, policies, procedures and practice frameworks; and comply with the OOHC standards, relevant legislation and Department of Communities and Justice policies, and PSP service requirements.

**The ITC Coordinator will support ITC House Mangers to**:

- Manage the day-to-day operations of the home;
- Ensure children and young people receive therapeutic care and support;
- Create and maintain a therapeutic environment within the home;
- Provide leadership, support and supervision to Therapeutic Youth Workers;
- Manage the administrative systems that support ITC Homes including rostering, supervision, recruitment, finance and maintenance.

**The ITC Coordinator will**:

- Provide leadership, direction, support and supervision to ITC caseworkers;
- Work collaboratively with caseworkers to provide young people with high quality case management services that meet their individual needs;
- Ensure that services comply with MacKillop's policies and procedures, DCJ's Permanency Case Management Policy, Rules and Practice Guidance, the OOHC standards and relevant legislation;
- Establish collaborative relationships with a wide range of specialist and mainstream services to improve outcomes for children, young people and their families.

**Key result areas and responsibilities**

**The ITC Coordinator will**:

- Ensure the Sanctuary Model, ITC Essential Elements and Therapeutic Crisis Intervention (TCI) are embedded in practice;
- Support caseworkers to provide case management services that are responsive to individual client needs through the development, implementation and review of individual case plans;
- Support caseworkers to develop and implement casework strategies that support permanency planning principles including restoration, guardianship and adoption;
- Ensure services comply with the OOHC standards, client records are accurate and up-to-date, and documentation is maintained in accordance with MacKillop, DCJ and legislative requirements;
- Participate in internal placement matching panels and contribute to decision-making about the placement of young people referred to MacKillop;
- Participate in local service networks, regional planning and coordination forums as required;
- Ensure each ITC Home holds a fortnightly team meeting and a weekly house meeting; and each young person has a monthly care team meeting;
- With Therapeutic Specialists develop, implement and monitor therapeutic routines for each ITC Home;
- Monitor the physical environment of ITC Homes and support House Managers to ensure each home is warm, welcoming, safe, therapeutic and well-maintained;
- Ensure House Managers and Youth Workers understand the Joint Protocol and work collaboratively with DCJ and NSW Police to implement it;
- Ensure the rights of young people are protected, their wellbeing is actively safeguarded and concerns are reported immediately;
- Ensure all statutory child protection and child safety requirements are adhered to;
- Ensure that services are sensitive and responsive to the needs of Aboriginal and Torres Strait Islander, CALD and LGBTQIA+ children, young people and their families, and promote cultural safety for all;
- Promote democracy