Service Manager

1 week ago

Melbourne, Victoria, Australia Unified Healthcare Group Full time

**Company Description**
Looking for a new challenge, a great work environment, and the opportunity to positively lead and mentor a team?

Unified Healthcare Group (UHG) is looking for an engaging, self-driven, people leader with knowledge of the healthcare or life insurance space.

**About UHG**

UHG's purpose is to make it easier for Businesses and Healthcare Providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge, we provide secure online access to a national marketplace of GP's, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for their clients who have suffered personal injuries such as road or workplace accidents.
**Job Description** What You Will Be Doing**

The Service Manager will be responsible for leading a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.

Key Responsibilities include, but are not limited to:

- providing for a positive and engaging experience for your team through collaboration, learning and development opportunities, career progression, reward and recognition.
- monitor reporting, and manage day to day operational performance, ensuring compliance with systems and processes designed to meet and exceed customer expectations.
- meet with key customers, manage feedback, escalations, and misses.
- manage relationships with key external stakeholders such as Financial Advisors
- a strong commitment to continuous innovation in how we deliver our goals and partner with our customers.
- build sustainable relationships with key internal and external stakeholder's including customer, advisor, and medical provider groups.

**Qualifications** What You Should Have**
- Experience in leading people within a similar role or industry with an understanding of health & medical information exchange desirable
- Exceptional people and customer relationships skills
- Proven skills in systems & process improvement, negotiation and influencing
- Strong written and verbal communication skills
- Strong commercial acumen
- Sound IT skills, capacity to learn and master new systems with advanced excel skills an advantage

**Additional Information**

**Join a group which offers**:

- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and specified salary sacrificing
- Paid parental leave (criteria applies)
- Purchased leave
- Hybrid working arrangements

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
- ** We will not be able to support international applicants for this role_

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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