Ecommerce Account Manager- 12 Months Contract

Overview
Ecommerce Account Manager – 12 months contract.
At
ghd
, we're not just a brand, we're a global movement in beauty and electrical hair styling. Since 2001, we've Revolutionized hair styling with cutting-edge technology and iconic design. From backstage at international fashion weeks to the vanities of supermodels and celebrities, ghd is the go-to brand for professionals and trendsetters alike. We don't follow trends, we set them.
About the Opportunity
We're looking for a passionate and driven
Ecommerce Account Manager
on a maternity leave contract to join our high-performing team and help shape the future of our ecommerce partnerships.
Reporting to the Senior Ecommerce Trading Manager and working closely with the Head of Ecommerce, this is your chance to take ownership of our ecommerce partnerships and make a real impact. As Ecommerce Account Manager, you'll be the driving force behind end-to-end client service; building strong relationships, unlocking growth opportunities, and delivering results that align with our brand strategy.
This isn't just account management—it's strategic leadership in a fast-paced, high-growth environment where innovation, creativity, and commercial acumen come together to shape the future of beauty ecommerce.
About the Role
Client Relationship Management:
Take full ownership of key ecommerce partner accounts, using a consultative B2B approach to understand partner needs, optimise brand investment, and drive sales growth.
Strategic Planning:
Collaborate with the Senior Ecommerce Trading Manager to evolve trade terms annually, identifying opportunities for improvement and ensuring alignment with business goals.
Marketing & Merchandising Support:
Negotiate and support ecommerce partner accounts on merchandising and product launches, aligning with ghd's marketing plans and leveraging partner channels to enhance brand visibility.
Data Analysis, Reporting & Forecasting:
Collect and analyse sell-through and sales-in data from ecommerce partner and online retail accounts to identify risks, opportunities, and actions. Use account knowledge and data to forecast sales, track performance against targets, and proactively address variances.
Debt Management:
Partner with the credit control team to manage account debt levels and ensure financial health across accounts.
Content Optimisation:
Oversee the optimisation of product descriptions, imagery, keywords, and reviews, ensuring all SKU information is accurate and up to date.
Brand Growth Initiatives:
Identify opportunities to increase brand visibility, category share, and overall sales through strategic partnerships and marketing efforts.
Tactical Execution:
Implement strategic support plans to drive growth in line with the growth plan and budget, contributing to long-term success.
Cross-Departmental Collaboration:
Work with Retail team to roll out SDA standards, monitor execution and report on outcomes. Collaborate to drive sell-out performance and identify opportunities to enhance marketing investment and drive results.
Brand Visibility Negotiation:
Support negotiations with retailers to secure premium brand placement and content opportunities on their websites.
About You
3 years experience in ecommerce account management
Relevant tertiary qualifications in business, marketing or sales
Understanding of ecommerce platforms, their functionality and how it can affect partner behaviours
Proven success in increasing performance and driving ecommerce KPI's through third parties
Understanding of digital, social and qualitative online marketing activities and how third party omni-channel business works
Knowledge of current online marketing trends and best practice
If you're passionate about ecommerce, data-driven decision-making, and building strong partnerships, we'd love to hear from you.
Have a good day, everyday with ghd.
We're passionate about innovation, not only in our products, but working to constantly innovate our place of work, creating an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work is the right thing to do.
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