Casual Student Engagement Officer

Based at our Lilydale Campus
- Casual opportunity available
- Attractive remuneration package offered

**About the role**:
Casual opportunity to join the Lilydale Adult Migration English Program (AMEP) team as one of their Student Engagement Officer's until end January 2025.

The Student Engagement Officer role forms part of the Box Hill Institute AMEP team and is the first point of contact for new and existing AMEP clients/prospective students. Within this role you will be supporting the recruitment and retention of students utilising a variety of communication channels including face to face and social media.

Your role will be supporting students from non-English speaking backgrounds to ensure they are provided with relevant and reliable information in order to achieve their future vocational, educational and settlement goals. You will be providing a high level of customer service, establishing and maintaining a positive and welcoming work and student environment on site.

You will liaise with the customer service team and teaching staff and provide strategies to actively engage students in their current AMEP course as well as monitoring class attendance, checking eligibility and assist with registration processes, scheduling assessments and various administration duties.

**About You**:

- Current BHI employee
- Demonstrated experience within a similar role
- Experience in AMEP, SEE or any other English Language Tuition program (highly desirable)
- Fluency in a language other than English (highly desirable)
- High level customer service experience; confident and courteous when dealing with people at all levels
- Demonstrated experience working with people from culturally and linguistically diverse backgrounds
- Ability to listen and deliver on clients/customer needs and actively seeks to deliver high quality outcomes
- Experience in working collaboratively as part of a team

**About Us**:
We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

**Benefits**:
We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

- Flexible work arrangements (dependent on the role requirements)
- Career progression opportunities and reward & recognition programs
- On-site parking
- Novated leasing and salary packaging
- Access to health & wellbeing resources
- Employee discounts on health insurance, car rental, newspaper subscriptions and more
- Access to libraries offering ebooks, films, novels, children's books and so much more
- Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
- Purchased Leave

**If you have questions about this role, please **contact Michelle Waters**

**Applications close: 9am, Friday 13**th** December 2024**

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.**
- Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures. _
- Box Hill Institute reserves the right to withdraw an advertised position at any stage._