Client Service Officer

3 days ago

Sydney, New South Wales, Australia Talent International Full time

australia parramatta contract au$27.20 - au$41.59 per hour**Talent International** is currently recruiting for a **Client Service Officer **to work for an** NSW Government client **based in **Parramatta(Office-based)**. This is contract role **2-months contract with the view to be extended.** The role is paying **$27.20 - $41.59 per hour plus super (depending on experience).**

***

7 hours per day, 35 hours per week

**Primary purpose of the role**

Responsible for delivering high quality customer services that are reliable, timely and are consistent with client's Customer Excellence Principles. The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf.

**Role Description Client Service Officer (Proactive Customer Management)**

The Client Service Officer will have a clear understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate.

***

**Key accountabilities**
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning.
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations.
- Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues across client's services.
- Deliver high quality, respectful, consistent, empathetic and timely services to customers that are in line with the client's Customer Excellence Principles.
- Work closely with staff from Estate Planning & Administration and Public Guardian divisions to achieve quality outcomes focused on customer need. Ensure a coordinated approach to customer matters by working closely with team members.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required. Discuss progress with Senior Client Service Officer and complete ongoing decisions, budgets and administration.
- Exemplify high performance through role modelling client's Customer Excellence Principles, values and behaviours.

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    $35 p/h + Super- 2 month contract- Parramatta**Client Service Officer | 2 Month Contract | $38.67 p/h Inc. Super**- **$35 p/h + Super**:- **2 month contract**:- **Parramatta****About the Company**This is an exciting opportunity for a Client Service Officer to join a NSW Government Organisation based in Parramatta on a 3 month contract. In this role you will...

  • Client Service Officer

    6 days ago

    Sydney, New South Wales, Australia Charterhouse Full time

    **Client Service Officer - NSW Government - Victims Services****3 x positions available**- **$34ph + super**:- **Immediate start pending checks**:- **Initial 3 month contract with view to extend**:- **Parramatta location/Hybrid ( 2 days per fortnight required in the office)**:- **Full time, Monday to Friday. 38 hours per week**This large Government...

  • Client Services Officer

    3 days ago

    Sydney, New South Wales, Australia Finspire Advisers® - Independent Financial Planners Full time

    OverviewLocation: Flexible – Office and / or Home-Based (Negotiable). Applications Open: Now.Finspire Advisers is seeking a Client Services Officer (CSO) to be the welcoming face of our firm and a key contributor to our client experience. This role supports our financial advisers through administrative and client service tasks in a collaborative,...

  • Client Services Officer

    1 week ago

    Sydney, New South Wales, Australia Findex Full time

    Are you looking to start or advance your client services career? Are you an energetic and motivated individual looking to advance your client services career? Join Findex as a Client Services Officer and work alongside leading industry professionals who care about making a positive impact We are open to considering entry level or administrative experienced...

  • Client Service Officer

    2 days ago

    Sydney, New South Wales, Australia Apg Workforce Full time

    Pay Rate: $31 Per Hour + Super- Government Role- Location - MaroubraAPG Workforce are currently looking for a Client Service Officer for a 3-month contract Government Sector based in Maroubra.**Start Date****Pay Rate: $31 Per Hour + Super****End Date: 3 Months** + possible extension**Pay Rate: Maroubra****Primary purpose of the role**Provides a broad range...

  • Client Service Officer

    7 days ago

    Sydney, New South Wales, Australia Easy Authoring Full time

    **Rolling contract with multiple extensions**.**:- **Attractive hourly rate $35 per hour plus super**:- **Immediate start | Parramatta**:- **Rewarding customer-service role**Easy Authoring is seeking an experienced Client Service Officer responsible for delivering high quality services to clients.**Key Accountabilities**:- Deliver high quality, consistent,...

  • Client Services Officer

    1 week ago

    Sydney, New South Wales, Australia Smarrini Consulting Full time $60,000 - $80,000 per year

    Are you passionate about client service and looking for a flexible part-time role in a professional, supportive environment?Our client is a well-established financial planning business located in Sydney's CBD, known for delivering a genuine and high-quality client experience.  They are seeking a Client Services Officer to join their team, three days per...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Ri Newcastle & Lower Hunter Full time

    **About the Role**:Due to internal progression, we are looking for a full-time or part-time Receptionist/ Client Service Officer. Being able to work from both our Kotara and Maitland offices you will be the welcoming face of our business. You will work closely with our Client Relationship Managers, Client Service Officers and Financial Advisers to deliver...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Ashdown Consulting Full time

    $35 p/h + super- 3 month contract- Parramatta**Client Services Officer | 3 month contract*******| $38.67 p/h****Incl. super**- $35 p/h + super- 3 month contract- Parramatta**About the Company**This NSW Government agency uses data and behavioural insights to drive improvements with government and provide services to NSW. We are looking for someone to start...

  • Client Service Officer

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Communities And Justice Full time

    Division: Estate Management- Location: Sydney, NSW, AU, 2000- Req ID: 56461**Client Service Officer - NSW Trustee & Guardian**- Current and future ongoing full-time vacancies.- Clerk Grade: 3/4. Base salary $74,117 to $81,158 p.a. plus superannuation and annual leave loading.This is a unique opportunity to join NSW Trustee & Guardian in a frontline role to...