Quality & Training Manager - Housekeeping

1 week ago

Gold Coast, Queensland, Australia Silk Full time

Silk Hospitality are looking for a proactive, detail-driven Quality & Training Manager to join our Team at a luxury 5-star hotel in the Gold Coast. This is a rare opportunity to take on a high-impact leadership role where your commitment to service excellence and team development will shape the guest experience and elevate operational standards.

As Quality & Training Manager, you'll be responsible for assisting and coordinating all training and quality of the Housekeeping Department to support the achievement of maximum efficiency. You'll champion a culture of continuous improvement through hands-on coaching, regular performance reviews, and consistent quality audits.

**Key position Responsibilities**:

- Support the delivery of exceptional housekeeping standards.
- Lead orientation, training, and performance assessments for new and existing team members.
- Conduct regular inspections to ensure quality, safety, and productivity standards are met.
- Prepare action plans based on hotel audit results and follow up on recurring issues.
- Mentor, coach, and provide constructive feedback to improve team performance.
- Assist the Executive Housekeeper in evaluating employee performance.
- Ensure compliance with Workplace Health & Safety procedures and identify hazards.
- Prepare weekly reports on training outcomes and quality performance metrics.

**What We're Looking For**:

- Proven experience in a similar training, quality, or supervisory role within Housekeeping Department.
- A hands-on, proactive approach with a problem-solving mindset.
- Passion for service excellence, with an eye for detail and high presentation standards.
- Solid understanding of workplace health and safety practices.

**Why Silk Hospitality?**
- Career growth opportunities.
- Flexibility to work on weekends and public holidays.
- Employee benefits - access to discounted offers on selected retail, health care & more.
- Inclusive, supportive culture that values every team member.

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