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Housekeeping Assistant Manager
2 weeks ago
About the Company
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia's playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.
We now have opportunities for experienced, hands-on and detail orientated Housekeeping Assistant Manager to join us and support our friendly and hard-working Housekeeping Team to deliver exceptional quality and service and maintain our luxury experience for our guests.
Key Responsibilities
As a Housekeeping Assistant Manager you will be responsible for coordinating and assisting with the activities of the Housekeeping Department to ensure high levels of guest service and satisfaction with cleanliness and comfort of guest facilities. This includes; rooms, laundry (uniform), public areas, meeting space, F&B Outlets and ensuring colleagues across the Team provide bespoke service, maintain consistent standards and create memorable experience.
As our Housekeeping Leaders you will support the Executive Housekeeper with the day-to-day operations of the Housekeeping Department and lead by example to deliver a high level of service within allocated timeframes to ensure we are exceeding our guests' expectations and delivering on our operational commitments.
Qualifications & Skills
Our Housekeeping Assistant Manager will be a true quality experts – passionate about quality in all forms, from the product, to the service, team and delivery To be successful in the role you will have been in the same or similar position/s at a luxury hotel and proven experience supervising teams to meet a level of high performance across cleanliness, productivity and operational commitments.
Other key attributes we are looking for include:
- Passion for service excellence and providing superior hospitality
- Luxury Hotel experience is highly desirable
- Excellent interpersonal and communication skills
- Ability to work under pressure and good problem-solving skills
- Tertiary Qualifications in Hospitality or equivalent experience
- Australian work rights
Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
- Benchmarked and competitive remuneration
- Excellent Training Opportunities and Career Progression
- Complimentary Meals & Laundry
- 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
- A vast array of benefits and recognition incentives
