Operations Manager

1 week ago

Melbourne, Victoria, Australia Hassett People Solutions Full time

Inner City Western Location
- High attention to detail, improve and maintain processes.
- Seeking extensive experience in warehousing

**ABOUT OUR CLIENT AND THE ROLE**

Our client is one of Australia's leading storage providers requiring a highly skilled and process driven Operations Manager.

As Operations Manager you are responsible for day-to-day operation of the Centre. You have a hands on role within the Warehouse accountable for leading service delivery to customer SLA, meeting standards and compliance and delivering operational excellence. Further, you hold the important role of leading and motivating the field team to deliver performance through their productivity and continuous improvement.

**KEY RESPONSIBILTIES**
- Ensure the site is maintained in accordance with requirements and kept secure at all times.
- Ensure a high standard of housekeeping is maintained at all times.
- Monitor relevant daily and weekly productivity statistics to ensure efficient (Labour resource, transport,
revenue and EBITDA matching to budget/workload) via Power BI reporting tool.
- Drive the effective utilisation of storage capacity tools to ensure optimised space density.
- Identify areas to improve operational efficiency / effectiveness and recommend action plans to State
- Provide service quality and consistency to customers to meet or exceed their expectations, interfacing
with them via phone and face to face meetings as required.
- Respond to service issues / case tickets in a timely, informative and professional manner and always act
with a sense of urgency.
- Lead site tours ensuring that the site is presented in a professional manner.
- Ensure the correct use of operational tools are used to drive national consistency.
- Identify and recommend areas of opportunity to improve service quality and customer experience.

**SKILLS & EXPERTISE**
- Posses at least 3 years' experience managing people and warehousing;
- Certificate IV in warehousing is desirable
- Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style to help build a cohesive team, facilitating the competition of team goals, while valuing each employee as an individual.
- Ability to work with a minimum of supervision.
- Ability to work with in a multi-cultural environment and with all levels of the organisation.
- Project management skills and experience.
- Demonstrated problem solving skills and experience.
- Excellent verbal and written communication skills.
- Creates and communicates a compelling vision.
- Ability to build and develop successful long terms relationships with customers, direct reports, other teams and departments.

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