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Technical Integration Specialist

2 weeks ago

Sydney, New South Wales, Australia Bebeeintegration Full time

About the Role
We are seeking a technically skilled and relationship-driven Integration Support Analyst to join our team.
This role is central to enabling seamless integrations between our platform and partner systems, with a strong focus on API ecosystem.
You will manage partner relationships, support integration efforts, and ensure systems are highly reliable through proactive monitoring and alerting.
Key Responsibilities:
API Integration & Technical Expertise
Develop, test, and support integrations using APIs and devising solutions for use cases
Troubleshoot and document product integration issues for development teams
Collaboration
Work with internal development teams to enhance capabilities and documentation
Understand requirements, prototype workflows / solutions, and validate outcomes
Partner Management
Build and maintain strong relationships with integration partners
Act as a trusted technical advisor and central point of contact
Monitoring & Support
Use Elastic to monitor logs, identify anomalies, and ensure system reliability
Create dashboards and alerts to detect and address integration issues
Required Skills & Experience
Proven experience working with RESTful and SOAP APIs
Strong understanding of JSON, webhooks, API authentication mechanisms and end-to-end integration workflows
Experience with Elastic for analysis and system monitoring/alerting