Human Resource Services Officer, Tracer

4 days ago

Brisbane, Queensland, Australia Education Full time

Your Role
You will have responsibility for leading the following activities and undertaking the following key tasks:

- Undertake operational duties to ensure the TRACER team meet the high daily workload required to support Queensland state schools.
- Act as a decision maker and an escalation point for TRACER operators to manage and resolve second level enquiries through to a satisfactory resolution.
- Assist the supervisor in leading the day to day operations of the TRACER unit to ensure professional delivery of services in a high-volume environment.
- Regularly supervise TRACER operators during non-peak shifts and/or in the absence of the TRACER supervisor.
- Liaise with TRACER clients including school staff, replacement teachers and departmental staff to provide advice, explain and resolve issues and promote the operation of TRACER.
- Assist the supervisor to undertake training of TRACER operators and school users in the use of the recruitment system.
- Contribute to short
- and long-term planning of the TRACER unit and support the supervisor to promote a high level of professionalism in dealing with clients.
- Contribute positively to regular review of systems, policy and procedures and support continuous improvement.
- Provide advice to senior People Branch staff on issues impacting service delivery and the functions of HR Services.
- Provide efficient, effective and confidential human resource services and administrative support to the branch, clients and applicants for TRACER employment.
- Other suitable duties, consistent with the duties and responsibilities of the position as directed by the supervisor or nominated delegate.

If you need any additional support or reasonable adjustments during the recruitment process in order to ensure you can demonstrate your ability to meet the inherent requirements of the role please advise the contact.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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