Customer Service Consultant

2 weeks ago

Brisbane, Queensland, Australia Rentokil Initial Full time

Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in **Brisbane **on a** permanent, full-time basis.**

**The core responsibilities in this role include**:

- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling appointments for residential customers
- Converting incoming enquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting call and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

**Requirements**:

- **Experience working in customer service or call centre environments (essential)**:

- **Demonstrated experience in phone sales and converting enquires into sales**:

- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to focus on delivering a 'wow' experience to customers
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable and punctual.
- Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

**At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.**

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

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