Subject Matter Expert, Passenger Services

2 weeks ago

Brisbane, Queensland, Australia Dnata Full time

When acting in the role of SME your responsibility is in addition to your role of** Passenger Services Delivery Agent**. You will be supporting the training team by delivering content specific training programmes in accordance with the guidelines provided by the Passenger Services Training Manager.

**About us**:
At dnata Ground Handling Brisbane, we play a vital part of airport operations, providing comprehensive services to airlines and passengers. Our team manages everything from ramp handling, baggage services, and aircraft loading to passenger assistance and safety. We pride ourselves on delivering seamless, safe, and efficient ground services that keep flights on time and operations running smoothly. If you're passionate about aviation and thrive in a dynamic environment, dnata Brisbane offers the perfect opportunity to grow and excel in the industry.

**Position Overview**:
**Communication**
- Provide feedback on training processes, materials and assist in developing new material/resources
- Build and maintain rapport with both new and existing team members

**Training**
- Ensure all SME Training is conducted as required in a professional manner in accordance with local port requirements and dnata National Curriculum, utilising only approved training resources, as directed by the Passenger Services Manager
- Conduct on the job training and competency assessment as directed by the Passenger Services Training Manager
- Ensure dnata training standards are upheld throughout the conduct of training, and evaluate upon completion
- Ensure that all required training documentation is completed and submitted in accordance with dnata National Curriculum and customer requirements.

**Compliance**
- SMEs are to liaise with the training team when conducting training to ensure requirements are compliant, customer specific and all materials are current

**Selection Criteria**:

- Ability and willingness to deliver dnata training and assessment as per curriculum requirements
- Ability to contribute to follow and provide feedback on training plans
- Complete dnata's internal Subject Matter Course and complete assessment

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