Admissions Support Officer

4 days ago

Shepparton, Victoria, Australia Shepparton Villages Full time

Flexible Part-Time Opportunity
- enjoy work-life balance with 36 hours per fort
- Generous Salary Packaging option
- Join a respected aged care facility for a fulfilling and dynamic role.

**About Us**

Shepparton Villages (SRV) is more than a place, it's a community. A leading provider of retirement living and aged care services, with three sites across the Greater Shepparton area, our mission is to provide our residents with a safe, supportive and welcoming environment where they can enjoy their retirement years to the fullest.
We are committed to promoting the health and wellbeing of our residents and employees and strive to create a positive and inclusive workplace culture. As an organisation, we value diversity, respect, and collaboration, and are proud to be an equal opportunity employer. By joining our team, you will have the opportunity to make a meaningful difference in the lives of our residents and contribute to the success of Shepparton Villages.

**About the Role**

This role provides high-level administrative support to the Admissions Coordinator across residential aged care and independent living services. It involves managing client data, coordinating admissions and discharges, preparing financial and legal documentation, and ensuring compliance with regulatory standards. The position also supports marketing efforts, maintains strong stakeholder relationships, and confidently steps into the Coordinator's role when required.

**Key Responsibilities**
- Maintain accurate client databases and resident records
- Prepare resident agreements, invoices, and government subsidy claims
- Support all stages of the admissions process, including enquiries, tours, and welcome procedures
- Manage transitions from respite to permanent care and maintain waiting lists
- Assist with financial quoting and ensure clear communication of service and fee structures
- Liaise with residents, families, solicitors, and community stakeholders
- Ensure concessional entitlements are lodged and processed
- Provide backup support for reception and archiving tasks
- Demonstrate open, respectful, and effective communication with all stakeholders
- Collaborate with internal teams and external health providers to support resident outcomes
- Identify and report risks promptly to the Direct Manager
- Actively participate in meetings and contribute to team discussions

**Essential skills and attributes (selection criteria)**:

- Strong interpersonal skills, professional, consultative, approachable, tactful.
- Proven ability to effectively communicate with all relevant stakeholders.
- High level of empathy and patience when dealing with elderly and vulnerable people and their families.
- Proven experience in roles that require maintaining confidentiality.
- High level of personal motivation, initiative, and integrity.
- Excellent time management skills.
- Professional telephone manner, demonstrating a caring, friendly manner.
- Responsive to issues and concerns raised and follow-up in a timely manner.
- Proficiency with the range of Microsoft Office Suite of products, with emphasis on Word, Outlook, Excel, and PowerPoint.
- Ability to work unsupervised independently and within a team environment.
- Current driver's license.

**Benefits & Culture**

We value our team and the wonderful work they do. Our staff members enjoy a range of benefits including:

- Generous Salary Packaging option as a not-for profit organisation to maximise take-home pay.
- Professional development opportunities
- Competitive salary plus Superannuation
- A collaborative and supportive workplace culture.

**HOW TO APPLY

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