Administrative Support Assistant

4 days ago

Shepparton, Victoria, Australia beBeeAdministrative Full time $60 - $90

Are you looking for a part-time opportunity that offers work-life balance?

About the Role

This is an exciting chance to provide high-level administrative support to our admissions team. As a key member of our team, you will be responsible for managing client data, coordinating admissions and discharges, preparing financial and legal documentation, and ensuring compliance with regulatory standards.

Key Responsibilities
  • Maintain accurate client databases and resident records by collecting, verifying and recording information in accordance with organisational policies and procedures.
  • Prepare resident agreements, invoices and government subsidy claims accurately and efficiently.
  • Support all stages of the admissions process, including initial enquiries, tours and welcome procedures, providing exceptional customer service and communication skills.
  • Manage transitions from respite to permanent care, maintain waiting lists and ensure timely and efficient allocation of resources.
  • Assist with financial quoting and communicate service and fee structures clearly to residents, families and stakeholders.
  • Liaise effectively with residents, families, solicitors and community stakeholders to ensure seamless communication and collaboration.
  • Ensure concessional entitlements are lodged and processed promptly.
  • Provide backup support for reception and archiving tasks as required.
  • Demonstrate open, respectful and effective communication with all stakeholders, fostering strong relationships and building trust.
  • Collaborate with internal teams and external health providers to support resident outcomes and promote a culture of excellence.
Essential Skills and Attributes (Selection Criteria)
  • Strong interpersonal skills, professional, consultative, approachable, tactful.
  • Proven ability to effectively communicate with all relevant stakeholders.
  • High level of empathy and patience when dealing with elderly and vulnerable people and their families.
  • Proven experience in roles that require maintaining confidentiality.
  • High level of personal motivation, initiative and integrity.
  • Excellent time management skills.
  • Professional telephone manner, demonstrating a caring, friendly and welcoming attitude.
  • Responsive to issues and concerns raised and follow-up in a timely manner.
  • Proficiency with Microsoft Office Suite, particularly Word, Outlook, Excel and PowerPoint.
  • Ability to work unsupervised independently and within a team environment.
  • Current driver's license.
Benefits & Culture

We value our team members and offer a range of benefits, including:

  • A competitive salary package plus superannuation.
  • Ongoing training and professional development opportunities.
  • A collaborative and supportive workplace culture that fosters growth and achievement.

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