Spa & Retail Consultant

3 days ago

Melbourne, Victoria, Australia Hepburn Wellness Full time

Opportunity to lead a luxury, award winning wellness properties
- Great opportunity with a growing and entrepreneurial organisation
- Full time position. Newly created role

The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.

**The Role**

This is an exciting time for Hepburn Wellness as we look to appoint a suitably qualified and experienced **Spa & Retail Consultant.**

With a generous salary and commission structure - this is the ideal role you've been waiting for

Your duties will include:

- Create & deliver an approved 5-star guest experience
- As required assist in all areas of the operation to ensure our guests experience transcends one singular department experience and instead allows them to seamlessly experience the entire venue holistically.
- Foster positive & consistent guest relations, handle guest enquiries & complaints promptly to exceed the customers' expectations.
- Adhere to all relevant spa health & safety guidelines.
- Motivate & encourage team members in best spa practice.

Essential Qualifications
- Experience in luxury retail sales or spa industries highly regarded.
- Police check
- First Aid & CPR Certificate

Desirable
- Pool Lifeguard

**Please refer to the attached Position Description for more information on this amazing role**

**The Company**

The Hepburn Wellness Properties consist of the **Hepburn Bathhouse & Spa, Hepburn Spa Retreat**and** Hepburn Pavilion**. We are proudly part of the Belgravia Health and Leisure Group (BHLG) which is the fastest growing leisure organisation in Australia.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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