Consumer Operations Coordinator

4 days ago

Brisbane, Queensland, Australia Wall Street Full time

Career progression opportunities, learn from the best
- Best seats in the house on gameday
- Work for a Club entering its most exciting phase of growth

**_About the Company_**

The Brisbane Bullets are one of ten basketball clubs that form the National Basketball League (NBL) competition. Based in the sunshine state, the Bullets are Brisbane's oldest professional sporting Club's with a rich history of success - dating back to 1979.

The Brisbane Bullets aim to inspire and nurture the future generations of basketball fanatics, by embracing the Queensland basketball community, and becoming the leading club for the state. The National Basketball League (NBL) is regarded as one of the premier basketball organisations in the world and is home to some of the world's best athletes, and is in an exception growth phase worldwide.

**_About the Role_**

A newly created role, for a passionate customer service professional to join the Brisbane Bullets as our Consumer Operations Coordinator on a casual basis.

The role will be on-site 3 days a week, potentially extending to 4 days during busier periods.

Key Responsibilities:

- Checking for any missed calls from overnight or early morning and returning calls promptly to provide assistance and address any inquiries or concerns.
- Answering phone calls throughout the day from fans and customers, providing excellent customer service and resolving any issues or inquiries related to memberships, ticketing, and other consumer-related matters.
- Managing and coordinating group ticketing inquiries, including processing group ticket orders, providing quotes, and coordinating ticketing logistics for group events.
- Proactively reaching out to past members to inquire about their interest in renewing their memberships, and providing information about membership benefits, pricing, and incentives to encourage renewals.
- Conducting outbound sales calls to sell new memberships over the phone, providing information about membership packages, benefits, and promotions, and processing membership orders.
- Assisting the team members with various tasks throughout the day, including data entry, ticketing system updates, and other administrative duties related to consumer operations.
- Providing accurate and timely information, resolving issues, and ensuring customer satisfaction.

**_About You_**
- Proven experience in a customer service role, preferably within the sporting industry
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced
environment.
- Excellent communication skills, both written and verbal, with the ability to interact with fans, staff, and vendors in a professional and courteous manner.
- Strong interpersonal skills and ability to build rapport with customers.
- Basic understanding of consumer operations principles, including ticketing, merchandise sales, and customer service.
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software.
- Ability to work evenings, weekends, and holidays as required by the team's event schedule.
- Passion for sports, particularly basketball, and an understanding of fan engagement and customer service in a sports context.

**APPLY NOW** We can't wait to hear from you

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