Dog Day Care Front Of House

1 day ago

Melbourne, Victoria, Australia Hairy Hounds Playground Full time

Hairy Hounds Playground is a dog daycare, and enrichment facility known for our passionate team and commitment to the wellbeing of dogs and their people. We're currently looking for a reliable and friendly front-of-house team member to join us part-time across three days per week.

About the Role

You'll be the welcoming face of HHPG - greeting our clients (two
- and four-legged), managing bookings, and supporting the team with smooth day-to-day operations. Shifts are either early (6.30am-12pm) or afternoon (12pm-7pm), so flexibility is a must.

**Your key responsibilities will include**:

- Checking dogs in and out of daycare, sleepovers, grooming and walking services
- Educating clients about our services and retail offerings
- Communicating with our training, grooming and daycare teams
- Maintaining a tidy, organised reception space
- Handling dogs confidently - both small and large breeds
- Providing high-quality customer service with a calm and friendly approach

What We're Looking For

We're after someone who loves animals and thrives in a fast-paced, people-focused environment. You'll need to be organised, proactive and a great communicator.

**Ideally you'll have**:

- At least 2 years of experience in customer service or the animal industry
- Strong time management and multitasking skills
- Confidence working with dogs and an understanding of different breeds, health issues, diets and behaviours
- A warm, professional manner when speaking with clients - even under pressure
- The ability to stay calm with nervous or emotional owners
- A love for animals and a positive, team-oriented attitude

Experience in a dog day care, grooming, dog training or veterinary setting is highly regarded.

What You'll Get from Us
- A supportive, fun, dog-loving team environment
- Discounts on dog food, training gear, and daycare services
- A chance to be part of something meaningful in the pet care industry

If you're passionate about animals, love working with people, and want to be part of a tight-knit team that truly cares - we'd love to hear from you.

**Job Type**: Casual

Pay: $28.00 - $33.00 per hour

Expected hours: 18 - 23 per week

**Benefits**:

- Employee discount

Application Question(s):

- Have you worked in a similar role within the animal industry?

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/08/2025

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