Front Of House

4 days ago

Melbourne, Victoria, Australia Hairy Hounds Playground Full time

We are looking for a fun, personable, dog savvy person to join our front of house for 2-3 shifts per week.

The new team member will have excellent communication skills & enjoy working with people and their pets. They will multi-task, stay positive under pressure and be available work morning shifts (6.30am - 12.30pm) or afternoon shifts (12.00pm - 7.00pm)?

**What Does The Role Entail?**
- Becoming one of the professional, friendly, caring & efficient front of house of HHPG
- Check dogs in, make grooming, day care, sleepover and walks bookings
- Educate, sell & cross-sell our services to our clients
- Feedback on customers' reactions & comments about service & standards of care.
- Be able to achieve or exceed customer satisfaction
- The ability to deal with emotional or difficult clients
- Be adept at maintaining good communications with the team that are training / grooming / working with the dogs etc. about the state of play in the front of house areas
- Complete paperwork & cleaning the reception area.
- Be knowledgeable about the different breeds, health conditions, medications, diets & retails items
- Be able to handle small dogs, and large dogs on lead

**Will You Fit In?**

All of our team shares a few things in common - namely a real passion for their work, a love of dogs (and all animals) a great attitude & a great work ethic that not only includes working hard but also working as a team. We all come to work not because we have to but because we want to.

**What Experience & Talents Do I Need To Apply?**
- Track record in a customer service role with good time management
- Dog training, doggy day care experience, vet nursing or pet care training or knowledge is strongly desirable
- Good standard of spoken and written English and computer literate
- A minimum of 2 years of service industry experience
- Pragmatic approach to problem solving
- Good time management, prioritisation and self-motivation skills
- Good communicator & team player that can develop & maintain a good rapport with people fast
- Must love animals
- Must have a positive attitude

**What we can offer you**
- A personable & supportive environment
- Access to staff discounts on dog food, training equipment, doggy day care
- An inclusive team environment

With your resume and cover letter (please ensure you send a cover letter) please tell us
- where you are located
- any day / time limitations you have (other work / study etc)
- if you are currently studying (and what you are studying)
- why you would be a great fit for our team

**Job Type**: Casual

Pay: $22.57 - $32.00 per hour

Expected hours: 13 - 21 per week

Schedule:

- Afternoon shift
- Morning shift

Application Question(s):

- Are you located less than 40 minutes drive from Williamstown North?

**Experience**:

- animal industry / service industry: 2 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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