
Dog-Friendly Front-of-House Professional
4 days ago
We are seeking an individual with excellent communication skills to join our front-of-house team. The successful candidate will have the ability to work effectively with people and their pets.
The primary responsibilities of this role include:
- Welcoming clients, processing bookings, and providing information about our services
- Selling and cross-selling our services to meet customer needs
- Delivering exceptional customer service and achieving or exceeding customer satisfaction
- Handling challenging situations with tact and diplomacy
- Collaborating with the team and staying up-to-date on the state of play in the front-of-house areas
- Managing paperwork and maintaining a clean and organized reception area
Additionally, the successful applicant will need to possess knowledge about different breeds, health conditions, medications, diets, and retail items, as well as being able to handle dogs of various sizes on lead.
Requirements- Previous experience in a customer-facing role with strong time management skills
- Dog training, daycare experience, vet nursing, or pet care training/knowledge is highly desirable
- A good standard of spoken and written English and computer literacy
- A minimum of 2 years' experience in the service industry
- A pragmatic approach to problem-solving
- Strong time management, prioritization, and self-motivation skills
- Excellent communication and teamwork skills
- A passion for animals and a positive attitude
- A supportive and inclusive team environment
- Access to staff discounts on dog food, training equipment, and doggy daycare
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