Fraud Analyst

2 weeks ago

Melbourne, Victoria, Australia Macquarie Group Limited Full time

Take on a new challenge within our Fraud Support team who are passionate about reviewing, analysing and verifying transactions with a key focus on fraud prevention and detection. You will make a difference in creating positive customer experiences and protecting customers from fraud risk.
The salary range will be between $70,000 to $90,000 + superannuation.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
- What role you will play?- As a member of our Fraud Support Team, you will be responsible for protecting client funds across our Banking and Financial Services products and providing a seamless client experience. This includes:

- Analysing and investigating fraudulent financial transactions reported by clients as disputed transactions
- Monitoring and assessing flagged real-time transactions and developing and implementing corrective actions to address any issues that arise from flagged transactions
- Placing restrictions on accounts if funds within the account are flagged to be fraudulent and liaising with the Fraud Data Analytics department
- Providing recommendations to combat newly identified fraud trends and organising and maintaining databases of fraudulent transactions and losses associated with card fraud
- Constructing a monthly report summarising fraud activity for consultation by Senior Leadership and collaborating with other departments to advise on findings to minimise fraud across the business.
- What you offer- Client-centric and committed to delivering exceptional customer outcomes to protect client funds
- Naturally inquisitive with highly developed problem solving and decision-making skills
- Ability to work towards tight deadlines with strong attention to detail
- Understanding of various Banking and Financial Services products.
- We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
- About Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business, purchasing a car or investing to manage wealth.
- Benefits- Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

- Hybrid and flexible working arrangements
- One wellbeing leave day per year and up to five additional days leave based on length of service
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
- Access to a wide range of learning and development opportunities
- Our commitment to diversity, equity and inclusion-
- If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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