Customer Service Supervisor

4 days ago

Gold Coast, Queensland, Australia Streamline Hr Full time

**About Us**

Wild Earth's vision is simple - inspire, equip, and enable people with everything needed for a lightweight outdoor adventure. They love what they do, and their goal is to have the biggest range, best brands, great prices and unrivalled service.

Wild Earth are currently on the hunt for a dedicated and dynamic Customer Service Supervisor to oversee the customer service department (of 8 people) based at their Burleigh Heads Store.

**About the Role**

As Customer Service Supervisor you will ensure customers are delighted with every stage of their interaction with Wild Earth. You will inspire, lead and mentor the customer service team and continue to find opportunities to grow and improve the department while keeping the team engaged to provide an amazing experience to Wild Earth Customers.

To break this down further, your responsibilities will include:

- Motivating, leading and engaging a team of on the phone customer service agents
- Leading the team to achieve customer satisfaction, sales targets and department KPI's
- Being a customer service champion in order to support the team with customer enquiries and concerns as required
- Developing and managing rosters and labour to ensure the team is well resourced to always providing an outstanding service
- Preparing, delivering and analysing a range of customer service reports in order to implement process and department improvements
- Providing coaching mentoring and development opportunities
- Promoting ongoing training to ensure the team have up to date product and system knowledge

**About You**

Wild Earth customers like challenges and the Wild Earth team are no different. They are looking for the 'right' person, not just a qualified one, so you will need to:

- Be an experienced Customer Service Supervisor with at least 2 years' experience in a Senior Customer Service Agent, or Customer Service Team Leader, position
- Have previous success in leading and managing a high performing team
- Enjoy reporting and analysing department performance
- Be strategic and enjoy implementing change and improving processes
- Be customer-focused with the ability to build strong relationships with internal and external stakeholders
- Have flexibly to work on weekends
- Have a collaborative team approach
- Be a fantastic communicator
- Be high energy and fun to work with and have a passion for all things outdoors

**About the Perks.**

The Wild Earth crew live by their values of elevating those around them, living by their word, showing respect and being open. On top of a competitive salary package, Wild Earth offer:

- A generous team member discount on an amazing range of products.
- A social and fun working environment with a great team of people.
- The opportunity to be part of and shape a growing and dynamic business
- The opportunity to work and play on the beautiful Gold Coast

Pay: From $58,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Application Question(s):

- What is your expected annual salary for this role?

Work Authorisation:

- Australia (required)

Work Location: In person

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