Resident Manager

2 weeks ago

Perth, Western Australia Sodexo Full time

**Company Description** Do you have a passion for shaping and influencing company culture? If so, we want you to join our team**

We are seeking a dedicated Resident Manager to oversee all aspects of Village Services within our client contract. This role ensures the highest quality of work across all village services, meets budget constraints, and fulfills all contractual obligations and Key Performance Indicators. The Resident Manager will manage Heads of Department for services such as Accommodation and Food & Beverage, ensuring seamless operations and client satisfaction.

**Key Responsibilities**:

- Review performance with clients and management
- Communicate operational goals, OHS, and business developments
- Implement procedures to improve customer satisfaction
- Collect and review user satisfaction data
- Lead incident investigations and audits
- Report to Head Office with site summaries and operational reports
- Provide technical troubleshooting and support
- Ensure equipment meets specifications
- Manage staffing and workplace inspections
- Deliver on-site training and promote diversity
- Manage employee engagement surveys
- Implement cost minimization measures
- Oversee cash transactions and perform financial analysis
- Conduct OHS Toolbox Talks and monitor material consumption
- Develop new environmental, safety, and training programs
- Foster strong staff relationships and ensure compliance with HSEQ plans
- Assist with injury management and ensure service agreement compliance
- Maintain high standards in kitchen and cleaning processes
- Ensure staff training and address issues promptly
- Conduct business reviews and plan future events

**Qualifications** Experience**:

- Experience in managing and mentoring teams
- Background in FIFO service operations
- Senior Secondary Certificate of Education
- Business degree preferred (MBA)

**Additional Information** Why choose Sodexo?**
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program

**How to apply?

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