M365 Application Packager Support Engineer

2 weeks ago

Melbourne, Victoria, Australia Avanade Full time

Overview
Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client's businesses.
We are seeking an M365 Application Package Support Engineer to contribute to the technical delivery of enterprise-scale solutions in public, hybrid, and secure cloud environments.
Responsibilities
Work closely with customers to provide a high-touch managed services partnership model and ensure a great customer experience.
Bring support experience to the technical delivery of enterprise-scale M365 solutions and application packaging.
Communicate effectively to technical and non-technical stakeholders, verbally and in writing, and contribute to continual improvement of client solutions.
Qualifications
Experience delivering M365 support services and application packaging as foundational to the role.
Microsoft Endpoint Manager (Intune & Config Manager) including Co-Management and Windows Autopilot.
Application Packaging & Publishing.
Windows 365; Windows 10/11, iOS, Android, macOS endpoints.
Microsoft 365 (Exchange, Teams, SharePoint & OneDrive).
Microsoft Defender (Endpoint, Identity & Office 365).
Active Directory & Entra ID and Device Group Policy management.
Security and work location:
Australian Citizen with existing security clearance (preferably NV-1).
This role requires onsite work five days a week at Melbourne, Victoria, Australia.
About You
You are an experienced support engineer with a track record of application package engineering and client focus.
You have strong communication and interpersonal skills to develop relationships with internal and external stakeholders and contribute effectively to our Managed Services organization.
You possess analytical and problem-solving abilities and are creative and innovative in client support, with a drive to continually improve environments through evergreen practices and platform evolution.
What You\'ll Do
You will be responsible for working with customers to provide a high-touch managed services partnership model and ensure a great customer experience.
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Benefits
Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications).
Real-time access to technical and skilled resources globally.
Dedicated career advisor to encourage your growth.
Engaged and helpful coworkers.
We work to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Visit our Inclusion & Diversity page.
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