M365 Application Packager Support Engineer

4 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time

Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client's businesses.

We are seeking an M365 Application Package Support Engineer. As an experienced Modern Endpoint M365 Application Package Support Engineer within our Workplace practice, you will bring support experience to the technical delivery of enterprise scale solutions into public, hybrid, and secure cloud environments. Your experience in delivering M365 support services and application packaging is foundational to this role. We also need you to have experience across a variety of technologies that may include:

  • Microsoft Endpoint Manager (Intune & Config Manager) inclusive of Co-Management, Windows Autopilot
  • Application Packaging & Publishing
  • Windows 365
  • Windows 10 / 11, iOS, Android, macOS Endpoints
  • Microsoft 365 (Exchange, Teams, SharePoint & OneDrive)
  • Microsoft Defender (Endpoint, Identity & Office 365)
  • Active Directory & Entra ID and Device Group Policy management

Pivotal to the role is your ability to effectively communicate to both technical and non-technical stakeholders, verbally and in written form. Your passion for supporting clients and shaping ongoing continual improvement of our clients' solutions is essential for this role.

You will be an Australian Citizen with existing security clearance (preferably NV-1). This role requires sitting onsite 5 days a week.

You are an experienced support engineer with a track record of application package engineering and client focus. You possess good communication and interpersonal skills to develop relationships with internal and external stakeholders and contribute effectively to our Managed Services organization. Additionally, you have analytical and problem-solving skills, enabling you to be creative and innovative in client support. You seek to continually improve our clients' environments through evergreen practices and platform evolution.

Responsibilities include working closely with customers to provide a high-touch managed services partnership model and ensuring a great customer experience.

Some of the best things about working at Avanade

  • Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers genuinely interested in you

Find out more about our Employee Benefits at Avanade

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