Fundraising Administrator

**Date**:17 Apr 2025

**Location**: Osborne Park, WA, AU, 6017

**Company**:Silver Chain Group Limited

**Fundraising Administrator**
- Permanent, full-time OR 0.8 FTE available
- Osborne Park location, parking available on-site
- 76 hours per fortnight - hybrid working arrangements

**The opportunity**

The **Fundraising Administrator** is responsible for providing key support activities and acts as the 'first port of call' for current and prospective donors to the ACNC-registered Silverchain Foundation.

**Key responsibilities**

The major accountabilities of this position are:

- Efficiently process donations through multiple channels into the relevant and appropriate tool, such as Silverchain Foundations CRM or payment system.
- Issue donation receipts to supporters and initiate follow-up communications to thank and connect, while referring relevant gifts to the appropriate team or team member for further actions.
- Maintain accurate and up to date donor records, including core details, communication preferences, survey results and donation preferences. This ensures each supporter receives relevant updates, impactful stories, and engagement opportunities that resonate with their interests.
- Engage supporters by creating meaningful connections across various channels, including phone, digital, written and in-person interactions. Actively listening to their needs and providing required information upon request.
- Identify key items of importance for supporters, and document effectively to drive future stewardship efforts. Ensure that all interactions reflect Silverchain Foundation's commitment to exceptional customer service, leaving donors feeling valued and appreciated.
- Support the Silverchain Foundation team in preparing targeted segmentation criteria and lists for appeals, campaigns and activities that maximise engagement, while complying with donor privacy.
- Proactively support both new and existing donors of Silverchain Foundation by facilitating timely engagement initiatives aligned to supporter journey.

**About you**

To be successful in this role you will be able to demonstrate the following skills:

- At least five years' experience in fundraising administration.
- Attention to detail in financial processes and maintaining supporter records to ensure ongoing database accuracy and reliability.
- Established time management and organisational skills to effectively plan and prioritise work tasks.
- Strong written and verbal communication skills.
- Excellent customer service and relationship building skills, with high emotional intelligence, demonstrable empathy, and well developed conversational skills including reflective discussion and support.
- Experience in the use of CRM systems, particularly fundraising specific modules or systems such as Salesforce, Blackbaud or Microsoft Dynamics.
- Demonstrated computer literacy in word processing, spreadsheets and databases to create and deliver effective documentation and correspondence.
- Strong affective commitment to Silverchain Foundation's aims and purpose, combining Silverchain's community care expertise with the latest research and innovation to create a better home care system for all Australians.

Qualifications and/or experience that are highly desirable for the role:

- Qualifications in Fundraising and/or Administration or other relevant qualifications are desirable.
- Experience or familiarity with health or aged care services to better understand donor and client perspectives.

**Benefits**
- Competitive salary + Super + the ability to salary package up to **$18,550.**:

- Comprehensive health and wellbeing resources and support.
- Exclusive fitness and health insurance discounts.
- Option to purchase an extra 2 weeks leave per calendar year.
- Paid parental leave of 12 weeks.
- 17% Leave Loading.
- Subsidised gym membership with participating gym partners.

**How to apply**

**About Silverchain Group**

For 130 years, Silverchain has been a leading provider of high-quality health and aged care in the homes and across Australia. It is our ambition to create a better home care system for all Australians.

Join our team of more than 5,800 staff, including corporate staff, nurses, doctors, allied health, care experts and a dedicated research and innovation division, operating as Silverchain, RDNS Silverchain and KinCare. We care for more than 140,000 clients across Australia. We'll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.