Customer Support

2 weeks ago

Brisbane, Queensland, Australia Dye & Durham Full time

**Description**:
This role is based in our Brisbane office and on a casual basis.

**Key Responsibilities**:

- Work with external suppliers/authorities to ensure successful delivery of service requests
- Proactively escalate complex or outstanding items both internally and externally with suppliers, mitigating impacts to the business and customers
- Accurately document customer interactions and outcomes in internal systems
- Meet individual and team performance targets, with a strong focus on customer satisfaction
- Maintain up-to-date knowledge of Dye & Durham products, services, and policies
- Contribute to a supportive and team-oriented environment

**Skills, Knowledge & Expertise**:

- Experience within a customer service role or data entry
- The ability to handle a high volume of customer requests within tight deadlines.
- Well-developed customer focused and interpersonal skills, including the ability to negotiate and resolve conflicts, build effective relationships and work through complex, confidential and sensitive matters.
- Excellent written and verbal communication skills
- Competent level of ability with Microsoft Office products and experience managing multiple systems desirable
- Ability to work autonomously in a collaborative team environment
- Demonstrated ability to analyse problems and provide meaningful solutions that maximise client satisfaction
- Experience using help desk management solutions (Zendesk, Jira, etc) highly desired, but not essential

**Job Benefits**:
At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including additional personal leave, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

**About Dye & Durham**:
Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.

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