Operations Agent

1 week ago

Sydney, New South Wales, Australia Tnt Express Full time

**The Company**

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the world's top 500 companies and the World's Most Admired Companies by "Fortune" magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

As TNT and FedEx officially joined forces on 25 May 2016 this role will support both FedEx and TNT businesses within Australia.

**About the role**:
As an Operations Coordinator you will play a key role in the day-to-day next flight operations, providing the key link between next flight customers, airlines, courier drivers, and internal stakeholders. You will be supported by our Operations Support Agents who will engage our customers regarding deliveries, to ensure we can get their freight to where it needs on the target flights to ensure we meet agreed deadlines.
- Provider customer resolutions for both internal and external customers
- Direct movements of time critical freight for next flight movements
- Collaborate with other teams within the business
- Work closely with airlines to ensure coordination of time critical deliveries

**Experience required**:

- Previous airline experience desirable
- Outstanding customer service experience
- Safety focused with an understanding of chain of responsibility
- Exceptional written and verbal communication.
- Ability to work within a fast-paced team environment

**The benefits**
- Working within a friendly and supportive team environment
- Excellent career prospects
- Training & continuous learning opportunities available
- Attractive base salary + super
- Uniform provided

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

**The Culture**

We honour innovation, integrity, and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

Please note that this position is an 'Operations Coordinator' role and the title of this role will be 'Ops Agent SpS' in line with the global FedEx title structure.

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