Guest Service Agent Lancemore Crossley St. Melbourne
1 week ago
Overview
We're looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne's theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic guest experiences.
Responsibilities
Assist with check-in and check-out processes, ensuring a smooth guest experience
Respond to guest queries with warmth and professionalism
Provide local knowledge and information on hotel services and amenities
Maintain accurate guest records and ensure all bookings are correctly recorded
Answer emails and phone calls promptly and courteously
Support breakfast service and our Hosted Hour
Support the team with day-to-day administrative and front desk tasks
Collaborate with Housekeeping and other departments to ensure service excellence
Help resolve guest concerns quickly and effectively
Contribute to a positive team environment that delivers memorable experiences
About You / Qualifications
A natural people person with a warm, professional communication style
Strong attention to detail and the ability to juggle multiple tasks
Experience in a similar role is ideal, but a great attitude is more important
Comfortable with technology – experience using hotel systems is a plus
RSA preferred; barista/bar experience also welcomed
What's in it for you? / Benefits
Work with a wonderful, like-minded team
Be part of a highly regarded boutique hotel group with a growing national footprint
Work at our vibrant Melbourne CBD property, easily accessible by public transport (with discounted parking available)
Access our exclusive benefits program with staff discounts, wellbeing perks, and a paid day off on your birthday
About Us
Located in the laneway heart of Melbourne's cultural precinct, Lancemore Crossley St. features 112 beautifully designed suites, a rooftop terrace with sweeping city views, and a welcoming art-deco lobby bar. As part of Lancemore Hotels, a leading Australian boutique hotel group, we are proud to offer authentic hospitality with heart. We value fun, care, performance and growth – and we love developing and promoting talent from within.
Apply
Applicants must have valid Australian working rights.
Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Hospitality
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeOverviewWe're looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne's theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. Melbourne Lancemore Crossley St Hotel is looking for friendly, experienced and well-presented team members who will fit into our culture of delivering outstanding customer service. This is a casual front of house reception role. About The RolePortage of guest luggage to and from suites. Assist reservation...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. MelbourneLancemore Crossley St Hotel is looking for friendly, experienced and well-presented team members who will fit into our culture of delivering outstanding customer service. This is a casual front of house reception role.About The RolePortage of guest luggage to and from suites.Assist reservation enquiries...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. MelbourneLancemore Crossley St Hotel is looking for friendly, experienced and well-presented Team Members who will fit into our culture of delivering outstanding customer service.Currently we are looking for a casual position representing the front of house reception team.OverviewEmployment type: Casual.Salary:...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. MelbourneLancemore Crossley St Hotel is looking for friendly, experienced and well-presented Team Members who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the front of house reception team.OverviewEmployment type: Casual. Salary:...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. Melbourne Lancemore Crossley St Hotel is looking for friendly, experienced and well-presented Team Members who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the front of house reception team. Overview Employment type:...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeOverviewWe're looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne's theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeJoin Our Team at Lancemore Crossley Street HotelBe part of our fun, supportive team in a casual role with flexible shifts and hours.We offer a competitive salary, excellent work conditions, and employee discounts.Lancemore Crossley St Hotel is seeking friendly, experienced, and well-presented Team Members who align with our culture of delivering outstanding...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeJoin Our Team at Lancemore Crossley Street Hotel Be part of our fun, supportive team in a casual role with flexible shifts and hours. We offer a competitive salary, excellent work conditions, and employee discounts. Lancemore Crossley St Hotel is seeking friendly, experienced, and well-presented Team Members who align with our culture of delivering...
