Guest Service Agent Lancemore Crossley St. Melbourne
7 days ago
Lancemore Crossley St Hotel is looking for friendly, experienced and well-presented team members who will fit into our culture of delivering outstanding customer service. This is a casual front of house reception role.
About The Role- Portage of guest luggage to and from suites.
- Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
- Check guests in and out of the property accurately and in a timely manner.
- Greets all guests that come into contact with Guest Relations, ensuring that the guest name is used at all times.
- Handle guest enquiries and provide information on local attractions and directions as required.
- Answer all telephone calls within three rings in a professional, friendly manner.
- Inform guests of all facilities and services available in the property.
- Set up guest accounts accurately.
- Reconcile cashier floats at the completion of each shift, maintaining an accurate float.
- Document all transactions and alterations to accounts and reservations.
- Communicate with team members on the next shift to ensure continuity of service.
- Communicate guest requests and issues to appropriate departments promptly and efficiently.
- Ensure special requests are actioned appropriately and timely.
- Maintain the cleanliness and presentation of the front desk at all times.
- Collect payment of accounts and issue receipts accordingly.
- Maintain dress and grooming standards at all times.
- Carry out any additional duties assigned by the Front Office Manager or management team.
- Live the Crossley Street Hotel culture of striving to exceed our guests' expectations with a
"Yes We Can" attitude.
- Passionate about delivering exceptional guest satisfaction.
- Be part of a team with exceptional employee engagement.
- Knowledge of a hotel's front office administrative duties – including reservations, cash handling and reception duties is a distinct advantage.
- Commitment with flexibility to work mornings, evenings, weekends and public holidays.
- Proactive and positive focus with a passion for the hotel hospitality industry.
- Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
- Our hotels offer boutique accommodation, conferences & events, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
- We value our people and offer career progression, generous staff discounts, company wide incentives and team social activities.
Click the APPLY button if you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team.
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeOverviewWe're looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne's theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeOverviewWe're looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne's theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. MelbourneLancemore Crossley St Hotel is looking for friendly, experienced and well-presented team members who will fit into our culture of delivering outstanding customer service. This is a casual front of house reception role.About The RolePortage of guest luggage to and from suites.Assist reservation enquiries...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. MelbourneLancemore Crossley St Hotel is looking for friendly, experienced and well-presented Team Members who will fit into our culture of delivering outstanding customer service.Currently we are looking for a casual position representing the front of house reception team.OverviewEmployment type: Casual.Salary:...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. MelbourneLancemore Crossley St Hotel is looking for friendly, experienced and well-presented Team Members who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the front of house reception team.OverviewEmployment type: Casual. Salary:...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeGuest Service Agent Lancemore Crossley St. Melbourne Lancemore Crossley St Hotel is looking for friendly, experienced and well-presented Team Members who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the front of house reception team. Overview Employment type:...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeOverviewWe're looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne's theatre district. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeJoin Our Team at Lancemore Crossley Street HotelBe part of our fun, supportive team in a casual role with flexible shifts and hours.We offer a competitive salary, excellent work conditions, and employee discounts.Lancemore Crossley St Hotel is seeking friendly, experienced, and well-presented Team Members who align with our culture of delivering outstanding...
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Melbourne, Victoria, Australia Lancemore Hotel Group Full timeJoin Our Team at Lancemore Crossley Street Hotel Be part of our fun, supportive team in a casual role with flexible shifts and hours. We offer a competitive salary, excellent work conditions, and employee discounts. Lancemore Crossley St Hotel is seeking friendly, experienced, and well-presented Team Members who align with our culture of delivering...
