Customer Service Officer

Our client is a technology-led, retailer-independent business providing end-to-end supply chain solutions to over 1,300 food and retail customers across Australia.
Their team collaborates closely to streamline and enhance supply chain operations for businesses of all sizes.What You'll Do As part of our client's Transport Customer Service Team, you'll play a key role in delivering exceptional service and operational support across transport functions, ensuring smooth delivery experiences for customers and partners.Your key responsibilities will include: Supporting daily 4PL (Fourth Party Logistics) transport operations, building strong relationships with carrier partners, and managing service exceptions.
Responding to customer, transport provider, and internal stakeholder inquiries across multiple communication channels (calls, emails, chats).
Delivering outstanding customer service and contributing to the success of our client's end-to-end supply chain offering.
Investigating and resolving issues such as delivery delays, returns, and claims using internal systems and tools.
Escalating unresolved or complex issues in line with defined processes, and ensuring timely follow-up.
Contributing to root cause analysis and continuous improvement efforts for key customer accounts.
Managing customer-specific non-business-as-usual (non-BAU) operational tasks.
Participating in initiatives to enhance customer and carrier experiences.
Applying a proactive, service-oriented approach to identify and resolve problems early.
What You'll Bring Previous experience in a customer support or operational role within transport, logistics, or supply chain.
Strong understanding of logistics processes and a proven ability to resolve issues effectively under pressure.
Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
Strong organisational and time management skills with attention to detail.
Intermediate proficiency in Excel or Google Sheets.
A calm, professional approach to handling challenging situations and a focus on delivering consistent outcomes.
A curious mindset with a willingness to ask questions and find root causes before resolving issues.
Confidence in engaging with internal and external stakeholders to manage requests, disputes, or escalations.
A reliable and proactive work ethic, with a passion for providing excellent service.
What You'll Experience Comprehensive Training & Onboarding: Full training provided to set you up for success.
The role begins with a Monday to Friday roster during onboarding.
Supportive Team Culture: Be part of a team-first organisation that promotes a strong sense of belonging, safety, and well-being for all team members and partners.
Wellbeing Benefits: Comprehensive support for your mental, physical, financial, and social well-being, with mobile-accessible tools and resources.
Exclusive Discounts: If you move to a permanent role, you will have access to a wide range of employee discounts through our client's benefits program, including novated lease options, lifestyle perks, and share plans.
Inclusive Parental Leave: If you move to a permanent role, generous leave policies including 4 weeks paid leave for secondary carers.
All permanent full-time and part-time team members are eligible for parental leave from their first day.
Career Development: If you move to a permanent role, opportunities for growth through career coaching, leadership programs, mentorships, and internal networking events.
Family & Carer Support: Access a digital platform offering personalised programs for working parents, carers, and leaders—delivered in partnership with leading family support services for all permanent staff.
Ready to be part of a team that's shaping the future of supply chain solutions?
Apply now to take the next step in your logistics and customer service career with our client.