Recovery Officer

7 days ago

Adelaide, South Australia Raa Full time

**Multiple exciting opportunities to join SA's iconic RAA Insurance**:

- **Full-time permanent position based in Mile End with Hybrid WFH option after probation**:

- **Join a high performing team with an inclusive and supportive culture**

Reporting to the Team Leader Recoveries, you will be responsible for performing recovery tasks to support successful recovery outcomes, managing and actioning correspondence, and processing payments and receipts.

As a skilled and savvy customer service professional you will also negotiate settlements and payment arrangements to achieve the best possible outcomes for RAA and its members.

You will have a fantastic opportunity to utilise your extensive claims knowledge, and experience, to maximise recovery outcomes through effective negotiation and thorough investigation. In addition, you will:

- Determine/calculate the member's loss and send demands to at fault party
- Raise and accept payments required to progress recovery activity
- Achieve performance targets including financial outcomes and workload performance

**About you**

You are a confident and enthusiastic self-motivated individual who enjoys working in a high performing culture. You're passionate about helping our community (and members) and want to make a difference.

For this role, we're also looking for:

- Experience as a high performing General Insurance Claims Officer
- Proven ability to provide excellent quality of work to our members, including critical thinking and problem-solving skills to inform decision-making
- Sound mathematical, reasoning and negotiation skills
- Sound knowledge of Insurance processes, procedures, and guidelines, together with knowledge of the General Insurance Code of Practice, Privacy Principles, AFCA Dispute Resolution Process and required legislative requirements arising from relevant Acts
- ANZIIF Insurance qualifications (desirable)

**About us**

As one of the South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We're also one of the state's largest employers (and growing), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

***

**Benefits**

***

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our Member Benefits program
- Generous discounts on all RAA products
- Flexible work arrangements
- 12 weeks paid parental leave
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan
- On-site Cafe with Barista

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

  • Recoveries Officer

    4 days ago

    Adelaide, South Australia Gallagher Full time

    **Introduction**:Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of...

  • Recoveries Officer

    7 days ago

    Adelaide, South Australia Gallagher Bassett Full time

    **Introduction**Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of...

  • Recoveries Officer

    7 days ago

    Adelaide, South Australia Bupa Full time

    Bupa is an international healthcare group which has been committed to a purpose of longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa supports more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental,...

  • Recoveries Officer

    6 days ago

    Adelaide, South Australia Gallagher Full time

    **Your Role**This role is responsible for effectively managing a portfolio of worker, employer, provider scheme / contract debt recovery cases or third party wrong doer cases. The role is also responsible for contributing to the sustainability of the Return to Work Scheme in SA in line with contractual obligations.**You will add value to Gallagher Bassett...

  • Property Recovery Expert

    7 days ago

    Adelaide, South Australia beBeeClaims Full time $67,589 - $72,333

    About the RoleWe are seeking a highly skilled Claims Specialist to join our team and contribute to the Department's claims recovery process.The successful candidate will be responsible for providing high-quality, effective, and accurate claims recovery services, liaising with internal and external stakeholders, managing enquiries, maintaining records and...

  • Senior Recovery Administrator

    6 days ago

    Adelaide, South Australia beBeeDisaster Full time $60,000 - $80,000

    Disaster Recovery CoordinatorMake a significant contribution to disaster recovery efforts in a dynamic and rewarding environment. As a Disaster Recovery Coordinator, you will play a key role in supporting the Operations Team and delivering exceptional service to internal and external stakeholders.Key Responsibilities:- Provide high-level administrative...

  • Recovery Specialist

    7 days ago

    Adelaide, South Australia beBeeRecovery Full time $72,000 - $96,000

    About This Opportunity">A high performing team is seeking a skilled Recovery Specialist to join their ranks. Based in Mile End, this full-time permanent position offers a unique chance to make a difference in the lives of our members.About The Role">Perform recovery tasks to support successful recovery outcomesManage and action correspondence, processing...

  • Personal Recovery Coach

    7 days ago

    Adelaide, South Australia beBeeMentalHealth Full time $79,135 - $79,335

    About this RoleWe are seeking a Peer Practitioner to join our team, working as part of the Head to Health Immediate Access and Short-Term Care programs based at Gillingham Road, Elizabeth.This service provides mental health support to people in the northern region of Adelaide 7 days a week, 365 days a year, including public holidays.The ideal candidate will...

  • Financial Asset Recovery Professional

    7 days ago

    Adelaide, South Australia beBeeDedicated Full time $80,000 - $120,000

    Debt Recovery Specialist">We are seeking a highly skilled Debt Recovery Specialist to join our team. As a key member of our credit services team, you will play a vital role in managing overdue debts and executing effective recovery strategies.">Key Responsibilities:">Debt Collection Activities:">Manage overdue debts, collection workflows, and update notes...

  • Ndis Psychosocial Recovery Coach

    6 days ago

    Adelaide, South Australia Maxima Full time

    Be part of the exciting expansion of our services- Passionate, supportive team- Full salary packaging available in this established not for profitAre you an experienced Psychosocial Recovery Coach and Support Coordinator looking for a change? Are you passionate about making a difference in the lives of people living with a disability? Maxima are expanding...