Recoveries Officer

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
**See yourself in our team**:
As the Recoveries Officer, you will be responsible for effectively managing a portfolio of worker, employer, provider Scheme / Contract debt recovery cases or Third Party wrongdoer cases. When completing third party recovery duties, the role is additionally responsible for managing Scheme debt and all Third Party, Common Law, Compulsory Third Party, Public Liability litigation cases / claims to maximise scheme financial outcomes and objectives. This role also acts as a technical reference point for Recovery Officers and claims operations staff.

**How you'll make an impact**
**On a day to day basis you will**:

- Work closely with internal stakeholders to identify potential Third Party wrongdoer recoveries and minimise the impact of overpayments to injured workers, employers or providers;
- Maintain high levels of communication and provide specialist technical assistance where appropriate, to all relevant internal and external stakeholders to reduce potential overpayments;
- Liaise with internal parties to obtain information relevant to the recovery cases;
- Investigate potential recoveries, document outcomes, and commence recoveries where appropriate within agreed timeframes;
- Communicate with relevant internal and external stakeholders when any unauthorised overpayments occur;
- Meet performance targets whilst maintaining compliance with relevant Acts, RTWSA Claims Operational Guidelines; Gallagher Bassett policies, procedures and controls.

**About you**
**We are interested in hearing from people who have**:

- Proven Workers Compensation or Personal Claims Management experience;
- Experience in managing recovery cases;
- Strong understanding of Workers Compensation legislative provisions relating to injuries, payments and recovery processes;
- Understanding of relevant legislative provisions surrounding recoveries and debt collections;
- Experience working within public liability framework;
- Understanding of relevant legislation including the Motor Vehicle Act 1959, Road Traffic Act 1961, Civil Liability Act 1936, Return To Work Act 2014, Workers Rehabilitation and Compensation Act 1986

**Working with us**:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

**Just a few of our benefits include**:

- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working

**To apply**:
If this role sounds like your new career

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you'll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway - discount offers at over 350 retailers
- And more...

**We value inclusion and diversity**

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allow