Receptionist/Community Associate

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.

**A DAY IN THE LIFE OF**

We are looking for an ambitious, outgoing and personable Receptionist whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Receptionist will work closely with the Community team, to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by providing administrative support to members and the team, creating lasting relationships across the community. As the first and last person members will see and therefore needs to be presentable, engaging and hospitable to everyone who visits.

ADMINISTRATION
- Light diary management, taking care of the office booking system (Office RnD) to book meeting rooms for the team and members, as well as taking tentative tour bookings and follow-ups
- Ensuring that all members check in and out of the location
- Basic mail management; receiving, tracking, forwarding and filing all mail. Organising couriers for scheduled and non-scheduled outbound mail
- Answering incoming and making outbound calls on behalf of company

FINANCE
- Ensure inventory of all admin and pantry supplies is completed accurately and orders are placed in a timely manner, tracking the spend on expenditure tracker
- Assisting the team with basic invoicing; creating day passes, one-off fees, taking payment

MEMBER EXPERIENCE AND OPERATIONS
- Responsible for meeting, greeting and assisting with the needs of every member and visitor who visits the location
- Assisting with communicating with members and the team when guests arrive
- Knowledge of all tech and AV onsite, to be able to assist members with troubleshooting IT-related issues, such as wifi, portal, printing etc. Escalating and liaising with IT support if the issue cannot be resolved
- Assisting members with issuing access cards
- Service meeting rooms with coffee, tea and water and ensure that they are cleaned down once members have vacated the room
- Ensuring meeting rooms are always tidy, clean and dressed to standard and all communal areas are clean and tidy, i.e. chairs tucked under, crockery clean and away, toilets clean and well stocked etc.
- Communicate clearly with your team, reporting maintenance issues to the manager and in relevant Slack channels

CONTENT AND EVENTS
- Support your team on social media pages (IG stories, Facebook posts, etc) and create engaging content
- Attend and support internal events and be a representative of your location

PEOPLE
- Assist with onboarding and training new team members
- Actively work and develop on your own growth to better yourself for you, your team and the business

**Requirements**:

- Ideally one year of experience in a customer-facing position, ideally within a reception position however, recent graduates/school leavers will be considered
- Personable with strong verbal and written communication
- Exceptionally organised with the ability to multitask
- Thrives under pressure and solution-oriented
- University Degree is an advantage
- Proficient in basic computer skills
- Good business acumen
- Prior experience in coworking, real estate, or startup business would be an advantage
- Fluent in English

**Benefits**

WHAT WE OFFER
- Competitive salary reflective of your growth
- Variety of discounts across our growing industry partners
- A comprehensive training academy to support your growth and longevity with us
- Education allowance to support external training
- A fun, dynamic working environment, working with a diverse, world-class team
- Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
- An extra day of leave to celebrate your birthday
- An annual dedicated day to volunteer at a charity of your choice
- Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

**WE ARE AN EQUAL-OPPORTUNITY EMPLOYER**

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acume