Receptionist - Headspace

Permanent fulltime position, Hawthorn & Malvern sites
- $29.94 per hour plus salary packaging benefits & work life balance
- Collaborative, and highly supportive team environment

**About Access Health and Community**

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.

**About the role**

An exciting new opportunity to join our thriving community health care organisation and work within a truly supportive and valued based culture and engaged workforce as the Receptionist at headspace.

The Receptionist is a crucial role within the headspace Hawthorn & Malvern sites. The receptionist provides quality administrative and reception support to all headspace staff, and a welcoming first point of contact to the service for young people and their families/friends seeking support.

The receptionist is responsible for processing all Medicare billing for the GP and mental health clinicians, booking and rebooking client appointments, providing administrative support to staff and registering/receiving new referrals.

**What you will be doing**
- Provide a welcoming, youth-friendly and accessible reception service to young people and their friends/carers
- Operate switchboard, provide information and activities and services offered by the Centre
- Scheduling and changing appointments, sending SMS reminders
- Processing of Medicare, HiCAPS, and cash operations
- Conduct COVID screening prior to face to face appointments, where required
- Process recalls and reminders for young person follow up as directed by GP
- Conduct daily opening and closing procedures
- Maintain neat and tidy service areas
- Other relevant duties as negotiated with management

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**What you will bring**
- Key Selection Criteria_
- Experience in delivering reception services within a community health centre, medical practice or mental health service
- Experience using TrakCare, Medical Director, Pracsoft or other electronic health records (desirable)
- Experience with Medicare billing and use of EFTPOS and HICAPS
- Previous administration experience and customer service skills essential

**Attributes**
- Experience in managing time effectively, prioritising daily tasks and other requests
- Accurate and quick data entry skills, able to work with deadlines and strong ability to multi-task
- Strong attention to detail, communication and relationship building skills
- An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
- Effective time management and strong analytical and problem solving skills
- Commitment to continuous quality improvement and health promotion principles
- Demonstrated behaviours consistent with Access Health and Community values

**AccessHC Culture & Benefits**

**_ The reasons why people love working at AccessHC:_**

Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

**The position encompasses an extensive range of benefits that are on offer;**
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading

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**Access Health and Community have an authentic commitment to the health and wellbeing of our staff**:
**_Wellbeing Connector Program _**

A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

**_Personal Resilience Plans_**

Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress

**_Wellbeing Information Sessions_**

Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients

**_The Wellness Well_**

The Wellness Well: An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing