Receptionist

**Introduction**:
Receptionist Contract Position 12 months 37.5 hours per week

The Receptionist will work within the Centre's administrative team to provide quality and timely administrative support services on behalf of the Centre and its client base.

**Job Description**:
The Receptionist will provide reception duties including answering telephone and in-person enquiries and providing efficient and effective intake service to those seeking assistance, including information provision, initial legal needs identification and assessment.

The position will inform people about services available, eligibility criteria, and complimentary services as well as providing a range of internal and external referrals to assist clients with their related needs

The role will maintain and monitor electronic appointment diaries and calendars and undertake data entry and tying as required.

Files and filing systems are to be maintained, including resource materials for clients and staff

Desired skills and experience

Relevant qualifications or equivalent experience in legal administration, reception or related discipline

Highly developed organisational and administrative skills and the ability to work under pressure and manage competing priorities

Demonstrated computer literacy, including data entry experience

High level of written and oral communication skills

Ability to work independently as well as within a team environment and under the direction of a manager

Demonstrated capacity for resourcefulness, self-motivation with an ability to manage competing and complex work priorities

Demonstrated experience working with vulnerable client groups and those with complex needs

Commitment to the principles of equity, access and social justice

Organisational Context
Peninsula Community Legal Centre (PCLC) is one of 49 community legal centres in Victoria. It operates across six local government area in the south east of Melbourne - Cardinia, Casey, Frankston, Glen Eira, Kingston and Mornington Peninsula. PCLC is headquartered in Frankston and has branch offices in Bentleigh, Cranbourne, Frankston North and Rosebud.

PCLC works to empower and support disadvantaged community members of the South Eastern and Westernport region to use the law and legal system to protect and advance their rights and broaden their awareness of their responsibilities. PCLC offers general legal advice and casework services, specialist family law, tenancy, family violence, rooming house and social work programs, and is active in community legal education and law reform work.

PCLC Vision & Values
Vision
Delivering justice for our community - Promoting and protecting human rights and equality before the law

Values
- Fairness
- Empowerment
- Accessibility
- Respect
- Integrity
- Independence
- Quality

Mission

**PCLC will**:

- Empower and support disadvantaged and vulnerable people in our community to address their legal needs
- Engage and build an ever strengthening and capable legal practice
- Foster and maintain a network of support for the vulnerable and disadvantaged within our community
- Support families in the provision of services that champion child welfare and safety in the eyes of the law
- Deliver a legal service that builds our community toward building one free from violence

Objectives
- Deliver high quality and holistic community legal services, ensuring equity, fairness and justice for all
- Actively engage in systemic advocacy, to promote and enhance human rights and ensure access to justice
- Proactively develop the organisation and its employees to effectively respond to changing community needs
- Innovatively and responsively address increasingly complex legal and social issues impacting upon our community
- Demonstrate leadership within our community and the legal assistance sector

For further details contact Sue Vincent, Director Business & Operations Tel 9783 3600