Service Co-Ordinator

6 days ago

Perth, Western Australia Ipa Personnel Services Full time

**EXTRA LEAVE ANYONE?? MORE TIME OFF TO BE WITH FAMILY? OPTION of 9 DAY FORTNIGHTS?**

The primary purpose of this role is to promote, develop and sustain outstanding customer relationships offering a range of Equipment services, guidance, coaching and remedial support and support to all clientele in general thus fostering a sound service output delivery.
Responsible for the efficient management of road service technicians ensuring the best possible benchmark practices are achieved in the field. Working with the other interdependencies within the branch to ensure follow up and feedback to our customers exceeds their expectations.

**Key responsibilites**
- Coordination of Road Service Technicians working on all equipment to meet on time delivery for our customer requirements and achieving cost and delivery targets
- Liaises with Service Manager to meet the requirements of department budgets and schedules
- Ensure rental maintenance is carried out at cost effective manner
- Coordination and Supervision of the PMP Coordinator and the Road Service Controller
- Work closely with the Service Manager on identifying training and skills development of his team
- Reporting job status to Service Manager and others on scheduling of work on site in all aspects to ensure targets are met.
- Constantly monitor all costs on jobs and report as required
- Ensure safety policy and procedures are adhered to through on-going communication and Toolbox meetings.
- Ensure inventory available to complete on time delivery of repairs for rental and retail work
- Monitor process and report on all warranty developments including all factory reworks
- Ensure all related documentation is up to date and correctly processed in a timely manner
- Additional work required is to be organised and quoted to the customer in line with the Branch procedure.
- Ensure recovery of retail revenue through the closure of jobs and follow up to expedite invoicing to customers at the earliest opportunity.
- Maintain a customer rapport via on-going/regular communication with external customers
- Planning and organising road service to ensure maximum calling on customer base
- Investigate and resolve any general customer problems, site related issues thus providing a high level of support that exceeds customer expectations.
- Comply with all department policies and procedures ensuring customer complaints are addressed with a priority nature.
- Supply equipment details on "Quote Request" form for service department for quote preparation processes when quotes are requested from customers whilst in field duties are being performed.

**Qualifications/Experience**
- Understanding of customer relations and customer business processes
- Sound product knowledge is advantageous
- Ability to work with mínimal supervision
- Good written and oral communication skills
- Computer literacy is essential - Micro Soft Suite i.e., Word and Excel
- Team Player
- Strong problem-solving skills

**This role will report to the Service Manager**
- 5 weeks (5th week is granted as a lump some 5 days on each employment anniversary, it doesn't accrue over the year like normal annual leave) The option of 9 day fortnights is there for all employees and a 4 weekly day off option is available but monthly paid employees only.

  • Student Services Co-Ordinator

    1 week ago

    Perth, Western Australia Christ Church Grammar School Full time

    **Full-time hours (during term time), ongoing**Christ Church Grammar School is a non-selective school for boys (PK-12) in Claremont, Perth, Australia. The academic performance of Christ Church boys' consistently places graduates amongst the top schools in Australia.The Student Services Co-ordinator will be directly responsible to the Deputy Principal/Head of...

  • Production Co-ordinator

    2 weeks ago

    Perth, Western Australia Prompt Glass Full time $104,000 - $130,878 per year

    Production Co-ordinator - Glazing IndustryPrompt GlassAre you an experienced production Co-ordinator looking for a rewarding role in a supportive, family-owned business?We are a leading glazing company that prides itself on delivering outstanding service to our clients while fostering a positive and growth-focused work environment for our team members.About...

  • Asset Majors Co-Ordinator

    2 weeks ago

    Perth, Western Australia Emeco Full time

    **Emeco**are excited to be looking for our next **Asset Majors Co-Ordinator** who will oversee the execution of all off site asset shutdowns,and return-to-work (RTW) events. They will work closely with the WA Rental team and other internal teams along with internal & external repairers & vendors to ensure safe, efficient, compliant and cost-effective project...

  • Asset Majors Co-Ordinator

    2 weeks ago

    Perth, Western Australia Emeco Full time

    **Emeco**are excited to be looking for our next **Asset Majors Co-Ordinator** who will oversee the execution of all off site asset shutdowns,and return-to-work (RTW) events. They will work closely with the WA Rental team and other internal teams along with internal & external repairers & vendors to ensure safe, efficient, compliant and cost-effective project...

  • Customer Care Co-Ordinator

    2 weeks ago

    Perth, Western Australia Greencross Vets Full time

    **Company Description** Customer Care Co-ordinator | Joondalup WA**An opportunity for a **Customer Care Co-ordinator** **to join our **Joondalup** team on a part-time or full-time basisAre you looking to join a genuinely friendly, caring team who are passionate about providing exceptional patient standards of care and customer service?Greencross Vets...

  • Customer Care Co-Ordinator

    2 weeks ago

    Perth, Western Australia Animal Emergency Centre Full time

    **Job Description** Customer Care Co-ordinator | AEC and Greencross Midland WA**An opportunity for a **Customer Care Co-ordinator **to join our **AEC and Greencross** **Midland co-located site **team on a part-time basisAre you looking to join a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer...

  • Parts Co-ordinator

    2 weeks ago

    Perth, Western Australia MacLean Engineering Full time $60,000 - $80,000 per year

    About the Business:MacLean specialises in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.  We have been innovating for mining equipment safety and productivity for over 50 years, supporting customers worldwide with branches across Canada, United States,...

  • Purchasing & Inventory Co-Ordinator

    1 week ago

    Perth, Western Australia Hays Full time

    Purchasing & Inventory Co-ordinator for a large organisation based in BalcattaThis large services company has a permanent requirement for a Procurement & Inventory Co-ordinator to join their Balcatta-based team.Key Accountabilities include but not limited to:- Issue enquiries/requests for quotes to existing, approved suppliers.- Submit a request to source to...

  • Automotive Parts Co-ordinator

    2 weeks ago

    Perth, Western Australia beBeeCareer Full time $48,000 - $84,000

    Automotive Parts Co-ordinator JobWe are seeking an Automotive Parts Co-ordinator to join our highly regarded Parts team.This role involves issuing parts to customers on time, handling customer requests and orders, maintaining customer loyalty and support, managing inventory and risk mitigation reports, and reporting sales performance and monitoring revenue,...

  • Travel Co-Ordinator

    1 week ago

    Perth, Western Australia Monford Group Full time

    Join the leader and be part of Monford's growth- Bring your travel coordination and rostering skills to our team- Perth CBD location | Excellent Pay | Supportive Team environment**About Monford Group**Built "from the ground up" and led by a hands-on management team, Monford's success stems from its integrity, quality and streamlined processes. Monford is a...