Broker Support Officer

1 week ago

Melbourne, Victoria, Australia Racv Full time

RACV Noble Park Office
- Permanent Full Time | Hybrid Working
- Competitive Salary | Discounts on Selected RACV Products

**Great things start here**

RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Broker Support Officer to join our team to continue to provide a high level of service to our customers.

We offer a range of RACV benefits for our employees, such as:

- A competitive salary
- Hybrid working arrangement
- A supportive company culture
- Extensive and ongoing training
- Free Roadside Assistance
- Discount on RACV Insurance products & resort accommodation
- Career development & Volunteering opportunities

**About the Opportunity**

As the Broker Support Officer, you will be responsible for managing operational activities related to third party finance introducers as well as managing inbound and outbound calls.

You will bring your expertise and experience to manage, train and develop the knowledge of Brokers Users as well as communicating regular relevant updates to the Broker Channel.

**Your key responsibilities will be**:

- Develop and maintain effective relationships with third party finance introducers
- Follow up and manage outstanding training obligations of Broker Network
- Administration of new and existing Broker Users
- Administration of new accreditations and maintenance of ongoing due diligence of active accreditations and agreements.
- Manage, train and develop the knowledge of Brokers Users
- Communicate relevant updates on a regular basis to Broker Channel
- Identify and report any compliance concerns
- Maintain and monitor compliance with CCC, FSR and all other relevant legislation
- Assist in managing broker escalations, Investigating and resolving broker and customer complaints where required

**This could be just the right role for you?**

You will need to be comfortable working in a fast-paced environment.

You will have a strong customer service focus with a genuine willingness to establish and maintain effective working relationships across the organisation.

Ideally you will be someone with an attention to detail, a positive mindset and have a passion for helping people with their financial circumstances when they need us the most.

**What you'll need to be successful**:

- "Can do" attitude
- Empathetic approach in dealing with and understanding people's financial circumstances
- Strong ethical standards and customer service focus
- Solid work ethic - Productivity targets met
- Team player

**Our difference**

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know_._

**Application** process**

Submit your CV via the link.
- Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to criminal record and employment checks (including history and qualifications)._

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