Business Support Partner

7 days ago

Melbourne, Victoria, Australia Community Broker Network Full time

**About Community Broker Network (CBN)**:
CBN is one of the largest authorised broking networks in Australia. With over 300 businesses and service providers, spread across both metropolitan and regional areas. At CBN we are intensely focused on supporting and guiding the communities in which we operate. Our purpose is to empower our authorised brokers in creating the best insurance outcomes for their customers. We achieve this through our core values: We Listen, We Achieve, and We Are One

**Purpose of the role**:
To sit at the heart of the Distribution team, providing administrative support to the Executive and Senior BPs across Distribution. Ensuring the efficient running of the processes and tasks across distribution.

**Responsibilities**:

- Support the tailoring of business Service and SLAM plans for Authorised Brokers
- Manage CBNs Distribution Platform and system including Salesforce and Qlik
- Collate Broker feedback and proactively seek to improve outcomes for the network
- Monitor and organise the Distribution team mailbox and respond to relevant queries
- Provide a high standard of confidential and administration support including; the producing and updating of correspondence, presentations, reports and documents for Executives and Business Partners with the use of PowerPoint, Word, Excel etc.
- Coordinate appointments, agendas, lunch and learns, travel arrangements and assist with Broker functions
- Accurately direct any brokers enquiries to the relevant team members within CBN
- Communicate and liaise with colleagues, Authorised Brokers and Stakeholders professionally
- Ad-hoc requests as required by Executives and Business Partners
- Knowledge of the General Insurance broking operations (preferred but not essential)
- Microsoft Office, including Word, Excel, and PowerPoint
- Administration and / or PA experience
- Excellent written and verbal communication skills
- Strong organisation and task management skills
- Stakeholder engagement

**In return for your hard work and commitment, you will be entitled to**:

- Ongoing training and access to all the tools required to be successful
- Hybrid working flexibility (Mondays, Wednesdays and or Fridays WFH policy)
- Well-being allowance
- Mental health days (on top of annual leave)
- Competitive salary
- Study support / L&D
- Generous incentive & bonus plan
- Paid parental leave
- Salary continuance benefit
- Travel insurance
- Celebrates personal and professional achievements
- Regular employee functions, cultural events and team building activities
- Other benefits: discounted gym memberships, health insurance, retail stores and more

On top of that, we are Great Place to Work certified and you'll join a collaborative, approachable and fun culture

If this sounds like an exciting opportunity, we'd love to hear from you

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application Question(s):

- How many years' experience do you have as a team administrator?
- What's your expected annual base salary?
- What is your current Australia visa situation?

Work Location: One location

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