
Senior Cx Reporting Specialist
1 week ago
4 days ago Be among the first 25 applicants
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Key Responsibilities
Conduct forecasting and capacity planning to ensure optimal staffing levels.
Support scheduling and make real-time adjustments to meet service demands effectively.
Monitor and report on key performance metrics to drive operational efficiency.
Work closely with cross-functional teams to align on CX goals and staffing requirements.
Enhance reporting processes and tools through automation and advanced data analysis.
Perform other tasks as assigned by the line manager.
Job Requirements
Bachelor's degree in business Analytics, Statistics, Information Systems, or a related field. Master's degree is a plus.
At least 2 or 3 years in data analysis, reporting, or customer experience-related roles.
Ability to communicate with other related departments.
Good English and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.
Ability to work on new system.
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Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Research, Analyst, and Information Technology
Industries
Banking
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