Receptionist

2 weeks ago

Melbourne, Victoria, Australia Each Full time
Company Description

headspace Knox and Lilydale are part of Each's Youth Mental Health services, providing early intervention mental health support for young people aged 12–25. We're a passionate team committed to creating safe, welcoming spaces where young people feel heard and supported.

Job Description

Part-time 0.8 FTE | Ongoing Opportunity. Based at headspace Knox and Lilydale on the lands of the Wurundjeri People, with on-site working arrangements. Competitive salary + 12% Super + Generous Salary Packaging benefits of up to $18,550.

Your Role, Your Impact

As our Receptionist, you'll be the first point of contact for young people, families, and visitors. Your warm, professional presence will help create a safe and inclusive environment. You'll manage front-of-house operations, support appointment scheduling, and ensure smooth day-to-day functioning across both Knox and Lilydale sites.

Key Responsibilities
  • Deliver professional, friendly, and efficient reception services
  • Welcome and support clients, visitors, and contractors
  • Screen, refer, and handle incoming calls and messages
  • Manage appointments and consulting rooms
  • Maintain clean and presentable reception and waiting areas
  • Monitor visitor entry and exit
  • Create and manage client files using Medical Director, Trakcare, and MDS systems
  • Prepare and send client correspondence
  • Support site maintenance, supplies, and equipment needs
  • Assist with financial record keeping and administrative tasks
  • Work across both Knox and Lilydale sites as needed
Who We're Looking For

You're someone who thrives in a fast-paced, customer-focused environment and brings:

  • Formal qualifications in administration, customer service, health, or social/community services, or equivalent experience
  • Experience in fast-paced, customer service-focused roles
  • Previous work in the community sector and/or a large, complex organisation
  • Excellent communication and interpersonal skills
  • Strong organisational and administrative abilities
  • Basic to intermediate computer skills
  • Understanding of privacy and consent practices
  • A Level 2 First Aid Certificate is highly regarded
Additional Information
  • At Each, you'll be supported to be your best. We provide: Diversity & belonging – We value all backgrounds, abilities, and identities.
  • Supportive & inclusive culture – Work with leaders who genuinely care.
  • Balance your way – Flexible work arrangements to suit your life.
  • Boost your take-home pay – Salary packaging up to $18,550.
  • Endless career opportunities – Over 200 programs across QLD, NSW, ACT, and VIC.
  • Free, confidential support – Employee Assistance Program for you and your family.
  • More leave when you need it – Including the option to purchase extra leave.
  • Make public holidays work for you – Substitute to suit your needs.
  • Extra long-term benefits – Portable long service leave eligibility.
  • Get paid more on holidays – 17% annual leave loading (role dependent).
  • Relocation support – Salary package relocation costs if applicable.
  • Extra savings – Access novated leasing for vehicle expenses.
Next steps

To view the full Position Description, click here or visit , go to 'Work With Us' > 'Careers' > 'Open Roles' and search for this position.

Questions? Contact Amanda Thomas (headspace Services Manager - Knox & Lilydale) at

Applications close: Thursday 11th September 2025

Next Steps in the Hiring Process

Thank you for your interest in joining Each To learn more about next steps, please check out our Hiring Process Guide.

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Didn't find the perfect role today? Stay connected by joining our Talent Community — be the first to hear about new opportunities at Each

Seniority level
  • Associate
Employment type
  • Part-time
Job function
  • Health Care Provider
Industries
  • Individual and Family Services
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