Client Care Coordinator

1 week ago

Sydney, New South Wales, Australia Edenhills Lawnswood Pet Cremation Full time

**Permanent part-time position**:

- ** 34 hours per week**:

- ** Based at Morriset or Kanahooka**:

- ** Parking **available** onsite**

Forming part of the wider InvoCare brand, Patch & Purr is a leading provider of pet cremation services in Australia with a national footprint.

Through our dedicated and caring team, we offer dignified farewells for much loved family pets through our best-practice cremation services and pet crematoriums.

**About the role**

The Client Care Coordinator position is a key customer service role that can be based in our Morriset or Kanahooka office.

Your duties:

- Coordinate and schedule pet aftercare bookings with both the public and vet clinics
- Assist clients who bring pets to our premises
- Prepare our viewing facilities for client visits
- Work closely with our Preparation, Crematorium and Area Manager teams to ensure we deliver on our promises, every time, every day
- Carry out accurate data entry and payment processing tasks
- Undertake general office administration duties as needed

You will work the following hours in this part-time position:

- Friday, 9 am - 5 pm
- Saturday, 8 am - 5 pm
- Sunday, 8 am - 5 pm
- Monday, 9 am - 5 pm
- Have excellent communication skills and be able to support our clients over the phone with an empathetic, caring and professional phone manner
- Have exceptional attention to detail and a high standard of writing skills
- Be a supportive and positive team member with a "can do" attitude
- Be reliable, organised and flexible to meet the changing needs of the business
- Have intermediate computer skills (Microsoft Office experience is essential)
- Have the desire and ability to learn new skills and absorb knowledge quickly
- Be physically fit as this role will require handling deceased pets from time to time
- Be fully COVID vaccinated

**What we offer**
- Our strong people-first culture
- On-site parking
- InvoCare Employee Share Program
- Employee Assistance Program
- Free annual Flu vaccination
- Birthday leave
- Lifestyle Rewards program discounts

We pride ourselves on being caring, down to earth and professional. Tact, discretion and integrity are attributes that we rate very highly.

**Application process

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