Reservations Agent

2 weeks ago

Sydney, New South Wales, Australia Holiday Inn Parramatta Full time

**About us**

Holiday Inn Parramatta boasts 181 modern contemporary accommodation rooms, 7 spacious function rooms along with restaurant Twenty One Fifty and lobby bar, located in the heart of Parramatta.

Holiday Inn Parramatta is part of IHG Hotels & Resorts, which is one of the world's leading hotel companies, with hotels across more than 100 countries.

**About the role**

As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.

**Primary Responsibilities**
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Assist in resolving guest complaints or issues related to reservations, billing, or room assignments

**Skills and Experience**
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry
- Previous experience with Opera
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
- **Must live in Australian and have full work rights**

**Employee Benefits**:

- IHG discounted worldwide accommodation, free on site car parking, close to public transport, complimentary meals while on shift, paid birthday leave.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $25.80 per hour

Expected hours: 24 - 38 per week

Schedule:

- 8 hour shift
- Day shift

Work Authorisation:

- Australia (required)

Work Location: In person

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