Transition Support Advisers

6 days ago

Adelaide, South Australia University Of South Australia Full time

Open to Australian Aboriginal Peoples and UniSA staff
- Multiple full-time fixed term contracts until 31 December 2025
- Based in the Integration Management Office (IMO) in the Student Experience & Administration Domain in the Adelaide CBD

**About the role**

As the Transition Support Adviser, you will play a key role in providing advice, assistance, and information to students and staff, focusing on administrative processes related to the transition to Adelaide University. As a first point of contact for student enquiries, you will ensure the delivery of high-quality service by addressing enquiries and requests related to transition study plans and 2026 enrolment processes.
- _This position, formally titled Transition Support Adviser, is advertised externally via the University of Adelaide as Student Support Officer for broader industry recognition and alignment._

**Core Responsibilities**
- Act as the first point of contact for students and staff enquiries regarding the transition to Adelaide University.
- Identify and address customer needs by building effective relationships, offering quality advice and assistance, and referring students to appropriate university support services as needed.
- Perform a variety of administrative tasks, including liaising with a diverse range of staff across the University to deliver exceptional customer service.
- Utilise student systems and CRM platforms to access, update, and share accurate information with students and staff.
- Foster a highly responsive, customer-focused, and performance-driven service culture.

**Essential Skills and Experience**
- Excellent written and verbal communication skills, with the ability to explain complex processes clearly to diverse audiences.
- Proven experience managing a variety of administrative tasks efficiently and with attention to detail, meeting deadlines, and maintaining accuracy.
- Proficiency in using CRM systems, databases, and standard office software.
- Flexibility to work across multiple campuses and adapt to new systems, processes and changing priorities in a dynamic environment.
- Demonstrated teamwork and collaboration skills, contributing to shared goals while taking initiative in individual tasks.

**About the Student Experience & Administration (SEA) Domain**

The Integration Management Office (IMO) has established functional areas which are referred to as Domains. Each Domain is responsible for executing tasks and producing deliverables that are crucial to the establishment of the new Adelaide University.

The **Student Experience & Administration (SEA) Domain** is responsible for ensuring that Adelaide University is equipped with a full range of student services, from enrolment and orientation to student support services and library functions, to completions and graduations.

Applicants are required to upload a cover letter and resume only.

**Applications close: 11:30pm Sunday 09 February 2025**

LI-DNI
S-DNI

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