Systems Support Analyst

5 days ago

Perth, Western Australia Ballycara Limited Full time

**Introduction**:
BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.
At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.
We inspire healthy and happy living through our SONA (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal

**Description**:
As our System Administrator, you'll be responsible for the daily performance, reliability, and security of our core systems.
**You will**:

- ensure everything runs like clockwork—from monitoring system health and managing user access, to testing backups and deploying updates
- act as the go-to person for technical support and system troubleshooting, working closely with internal teams and external vendors to keep our systems smooth and stress-free
- play a key part in evaluating new tools and technologies, supporting upgrades, improving digital workflows, and championing automation where it makes a difference.

Collaboration is at the heart of this role—whether it's training staff on new systems, documenting processes, or gathering requirements to better align technology with organisational goals.
You'll also support our Data Engineers and step in as backup for our IT Operations Officer when needed, helping us maintain continuity and resilience.
**Skills and Experiences**:
**What We're Looking For**:
We're seeking someone with a Bachelor's degree in Information Technology (or equivalent) and at least three years of experience in a similar role. A solutions-focused mindset, a proactive attitude, and strong communication skills are essential.
You should be confident navigating system administration, troubleshooting, and user support in a dynamic environment.
If you've worked with Salesforce or have experience with SQL or Python, even better. But if not, a keen interest in learning is just as valuable. Salesforce certifications are a plus, but, not required.
**Other requirements**:

- Current National Police Check or willingness to obtain one
- COVID-19 vaccinations x 2

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