Customer Service Operator

2 weeks ago

Darwin, Northern Territory, Australia Betfair Australia Part time

Overview
Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community. Betfair Australia is on the lookout for a Customer Service Operator to join our overnight team on a part-time basis. We have a team full of passionate, energetic, great people, with a genuine determination to create a working environment that is safe and supportive for everyone, and we won the WORK180 award last year for our commitment to employee support and safety.
Being a strong data-driven business, using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.
What we are looking for
A gun who has a love of sport and/or racing and all things related
Someone who enjoys teamwork in a dynamic, fun and fast paced environment
A superstar who has strong customer service experience
Responsibilities
Undertaking the registration and education of new customers
Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
Responding promptly to incoming customer queries via phone calls and emails
Assisting with and ensuring team procedures are appropriately documented
Processing customer KYC (Identity Verification) checks across a variety of different methods
Continually updating knowledge around betting products
Making outbound calls to establish and develop relationships with current and prospective customers
What you will bring
A passion for customer service
An understanding of upholding confidentiality of sensitive customer information
The ability to make clear and well-reasoned decisions
Availability to work out of hours shifts and weekends
A high level of attention to detail, with an ability to effectively prioritise tasks
Strong computer literacy and familiarity of MS Office Applications
Excellent written and verbal communication skills
Initiative. You get things done
Benefits
An organisation that truly values its people with a vibrant and engaging culture
Unbelievable employee benefits like competitive parental, volunteer and study leave, social events, team office drinks, free breakfast, fortnightly free lunch and loads more
$1000 dedicated to your own personal or professional development per financial year - you choose how you spend
A workplace that offers health and wellbeing initiatives
Interested?
At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included. We encourage people of all walks of life and backgrounds to apply. We are proudly a WORK180 endorsed employer for women. To discover more, please visit:
Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume. We are committed to responding to
all
candidates within four weeks of application.
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