Customer Service Operator

4 weeks ago

Darwin, Northern Territory, Australia Betfair Australia Part time
Overview

Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community. Betfair Australia is on the lookout for a Customer Service Operator to join our overnight team on a part-time basis. We have a team full of passionate, energetic, great people, with a genuine determination to create a working environment that is safe and supportive for everyone, and we won the WORK180 award last year for our commitment to employee support and safety.

Being a strong data-driven business, using cutting edge and digital innovative marketing technology, we service a sophisticated customer base, offering a different way for punters to engage with racing and sport.

What we are looking for
  • A gun who has a love of sport and/or racing and all things related
  • Someone who enjoys teamwork in a dynamic, fun and fast paced environment
  • A superstar who has strong customer service experience
Responsibilities
  • Undertaking the registration and education of new customers
  • Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
  • Responding promptly to incoming customer queries via phone calls and emails
  • Assisting with and ensuring team procedures are appropriately documented
  • Processing customer KYC (Identity Verification) checks across a variety of different methods
  • Continually updating knowledge around betting products
  • Making outbound calls to establish and develop relationships with current and prospective customers
What you will bring
  • A passion for customer service
  • An understanding of upholding confidentiality of sensitive customer information
  • The ability to make clear and well-reasoned decisions
  • Availability to work out of hours shifts and weekends
  • A high level of attention to detail, with an ability to effectively prioritise tasks
  • Strong computer literacy and familiarity of MS Office Applications
  • Excellent written and verbal communication skills
  • Initiative. You get things done
Benefits
  • An organisation that truly values its people with a vibrant and engaging culture
  • Unbelievable employee benefits like competitive parental, volunteer and study leave, social events, team office drinks, free breakfast, fortnightly free lunch and loads more
  • $1000 dedicated to your own personal or professional development per financial year - you choose how you spend
  • A workplace that offers health and wellbeing initiatives
Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included. We encourage people of all walks of life and backgrounds to apply. We are proudly a WORK180 endorsed employer for women. To discover more, please visit: https://work180.com/en-au/for-women/employer/betfair-australia

Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume. We are committed to responding to all candidates within four weeks of application.


#J-18808-Ljbffr

  • Airline Ground Services Operator

    2 weeks ago

    Darwin, Northern Territory, Australia Service Stream Full time $60,000 - $80,000 per year

    Primary LocationNT - RAAF Darwin Job Description SummaryJoin our Defence team supporting the PAS contract About the RoleWe are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have opportunities...

  • Customer Service Operator

    3 weeks ago

    Darwin, Northern Territory, Australia Betfair Pty Part time

    Customer Service Operator (Part-Time, Overnight Team)Customer Service Operator (Part-Time, Overnight Team)4 months ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Betfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following...

  • Customer Service Operator

    4 weeks ago

    Darwin, Northern Territory, Australia Betfair Australia Part time

    OverviewBetfair is a disruptor bringing innovation and competition to the Australian sports betting industry while operating responsibly and following regulations to protect the community. Betfair Australia is on the lookout for a Customer Service Operator to join our overnight team on a part-time basis. We have a team full of passionate, energetic, great...

  • Operations Performance Manager

    3 weeks ago

    Darwin, Northern Territory, Australia Service Stream Full time

    Overview We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory. We have a role available for an Operations Performance Manager to join our Defence division. This is a permanent full-time position that...

  • Operations Performance Manager

    3 weeks ago

    Darwin, Northern Territory, Australia Service Stream Full time

    OverviewWe are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for an Operations Performance Manager to join our Defence division. This is a permanent full-time position that could be...

  • Grounds Maintenance Operator

    2 weeks ago

    Darwin, Northern Territory, Australia Service Stream Full time

    # **Primary Location**NT - RAAF DarwinMultiple opportunities to join our Grounds Maintenance Team on the PAS contract# **About the Role*****We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.***We are...

  • Customer Service Specialist

    3 weeks ago

    Darwin, Northern Territory, Australia Fetch Full time

    OverviewFetch is located in Berrimah, Darwin, Northern Territory, Australia. Fetch offers a range of business services under one roof and provides office management and related support to NT businesses.Role: 4 day work week full-time on-site role for a Customer Service Specialist located in our store and warehouse in Berrimah, Darwin NT.ResponsibilitiesAs a...

  • Customer Service Specialist

    3 weeks ago

    Darwin, Northern Territory, Australia Fetch Full time

    OverviewFetch is located in Berrimah, Darwin, Northern Territory, Australia. Fetch offers a range of business services under one roof and provides office management and related support to NT businesses.Role: 4 day work week full-time on-site role for a Customer Service Specialist located in our store and warehouse in Berrimah, Darwin NT.ResponsibilitiesAs a...

  • PAS Regional Operations Manager

    3 weeks ago

    Darwin, Northern Territory, Australia Service Stream Full time

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for a PAS Regional Operations Manager to join our Defence division and support us in this contract. This is a permanent full-time...

  • PAS Regional Operations Manager

    3 weeks ago

    Darwin, Northern Territory, Australia Service Stream Full time

    We are proud to become a new Australian Department of Defence partner, offering career opportunities to support the delivery of Property and Asset Services across South Australia and the Northern Territory.We have a role available for a PAS Regional Operations Manager to join our Defence division and support us in this contract. This is a permanent full-time...