Community Engagement Director

1 week ago

Melbourne, Victoria, Australia Bebeecommunity Full time

Job Overview:
The Head of Community Engagement plays a pivotal role in fostering a thriving community of B Corps.
This position involves designing and implementing a community engagement strategy to nurture, retain, and grow a community equipped to support strategic goals.
Key responsibilities include leading relationship management systems, developing community health monitoring systems, identifying and managing risks, and working closely with various functions to uphold recertification and retention rates.
Responsibilities:
Lead and monitor relationship management systems across various customer segments.
Design and implement the community engagement strategy to support B Corps adopting new standards for B Corp Certification.
Develop a B Corp community health monitoring system, coordinating B Corp community research and customer feedback.
Identify and manage risks and act as the key contact point for senior leadership or major concerns.
Lead events teams to deliver value-adding community events and training.
Work with the Experience Manager to design and build pathways and frameworks to support collective action for B Corps.
Work closely with Certification/Growth and Communications/Marketing functions to uphold recertification and retention rates.
Requirements:
Strong stakeholder relationships, organisational skills, and enthusiasm for delivery.
Ability to work closely with various functions to achieve strategic goals.
Effective communication and project management skills.
Experience in community engagement and event management.

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