Housekeeping Team Leader
7 days ago
The Team Leader – Housekeeping plays a critical leadership role within the Housekeeping Department, supporting the Housekeeping Manager in the day-to-day operations across both Falls Mountain Retreat and Hotel Mountain Heritage.
This role ensures the highest standards of cleanliness, presentation, and guest service are consistently delivered while providing support, guidance, and motivation to the housekeeping team.Key ResponsibilitiesOperational LeadershipLead and support daily housekeeping operations across both propertiesAllocate daily tasks, manage workflow, and monitor productivity of the housekeeping teamConduct room checks and public area inspections to ensure brand standards are metEnsure timely turnover of rooms in line with guest check-in/out timesPeople Support & DevelopmentAct as a key support for the Housekeeping Manager, stepping up during absencesTrain, coach and mentor new and existing team members in cleaning procedures, safety protocols and guest etiquetteFoster a positive, respectful and inclusive team cultureCustomer ExperienceRespond quickly and professionally to guest feedback or room-related issuesMaintain close communication with Front Office and Maintenance teams to ensure seamless guest experienceRole model excellence in personal presentation and service deliveryCompliance & SafetyUphold WHS standards by promoting a clean, safe, and hazard-free work environmentEnsure proper handling and storage of chemicals and equipmentReport maintenance issues, hazards, or incidents promptly and accuratelySkills and ExperienceEssentialAvailable to work full-time 38 hour week across Saturday-Wednesday (Thurs & Fri rostered days off)Previous experience in housekeeping within a hotel or serviced apartment environmentProven ability to lead and motivate a teamHigh attention to detail and time management skillsStrong communication skills and a guest-first attitudeReliable, proactive, and physically able to undertake cleaning dutiesDesirable2 years previous supervisory or team leader experienceExperience in a multi-property or boutique hotel environmentFamiliarity with property management systems (e.g. RMS)Why Join Us?
Be part of a passionate and growing hospitality team in a stunning Blue Mountains settingOpportunities for career development and ongoing trainingSupportive leadership and team cultureEmployee benefitsRostered days: Saturday to Wednesday Competitive salaryOn site parkingOngoing trainingEmployee benefits program including discounted hotel stays across our group Health and wellbeing benefit paymentIf this role interests you, please apply now
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