Duty Manager

1 week ago

Hobart, Tasmania, Australia Ihg Full time

**About us**
IHG has opened its newly built full-service upscale hotel - Crowne Plaza Hobart. The hotel is managed by Intercontinental Hotel Group (IHG) and owned by Tasmanian locals.

The 235 room hotel offers a gymnasium, 9 versatile meeting rooms, and 2 restaurants and bars.

**Your day to day**
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Duty Manager - you're the leader. You'll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. Reporting to the Hotel Services Manager, you'll lead and oversee all aspects of hotel operations on shift to deliver a unique guest experience that brings the brand to life.

The hotel team work closely together so whilst you'll predominantly focus your time across Front Office, you'll also support Housekeeping, Engineering and all other areas of the hotel as needed.

You'll be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.

**What we need from you**
- Tertiary certificate or qualification in Hospitality / Hotel Management or equivalent
- Minimum 2 years of demonstrated high-quality customer service experience
- Experience working with teams and demonstrated emerging leadership roles
- Highly developed interpersonal and communication skills
- Strong teamwork skills, self-development focus and a strong drive for results
- Current driver's licence

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA37873

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